Current jobs related to Dual Rate Floor Supervisor/Dealer, Table Games - Ottawa, Ontario - Hard Rock Hotel and Casino

  • Dual Rate Cage Supervisor/Cashier

    4 weeks ago

    Ottawa, Ontario, Canada Hard Rock Hotel and Casino Full time

    Overview A Dual Rate Cage & Coin Supervisor/Cage Cashier is responsible for performing the duties of a Cage & Coin Supervisor and/or the duties of a Cage Cashier based on their shift assignment. Under the direction of the Cage Shift Manager, the supervisor is accountable for funds, verification of wins, handling customer disputes, enforcing department...

  • Experienced Dealer, Table Games

    2 months ago

    Ottawa, Ontario, Canada Hard Rock Hotel and Casino Full time

    Overview A Table Games Dealer is responsible for dealing all assigned games in accordance with established policies and procedures, while providing exceptional guest service. Responsibilities Comply with all departmental and company policies including business ethics guidelines and all regulatory requirements Offer an exciting, memorable and premium...

  • Floor Supervisor

    4 days ago

    Ottawa, Ontario, Canada Urban Barn Full time

    Unlock Your Potential as a Floor Supervisor at Urban BarnAre you passionate about helping people create homes they love? Do you have a keen eye for interior décor and merchandising? We're seeking a talented Floor Supervisor to join our team at Urban Barn, a national retail chain offering high-quality furniture and home décor.As a Floor Supervisor, you'll...

  • Floor Supervisor

    4 days ago

    Ottawa, Ontario, Canada Urban Barn Full time

    Unlock Your Potential as a Floor Supervisor at Urban BarnAre you passionate about helping people create homes they love? Do you have a keen eye for interior décor and merchandising? We're seeking a talented Floor Supervisor to join our team at Urban Barn, a national retail chain offering high-quality furniture and home décor.As a Floor Supervisor, you'll...

  • Construction Site Supervisor

    7 days ago

    Ottawa, Ontario, Canada B&J HARWOOD FLOOR INC Full time

    About the RoleWe are seeking a skilled Construction Site Supervisor to join our team at B&J HARWOOD FLOOR INC. As a key member of our operations team, you will be responsible for ensuring the smooth execution of construction projects.Key ResponsibilitiesPrepare and submit production reports to managementCoordinate and schedule construction activities to meet...

  • Construction Site Supervisor

    1 week ago

    Ottawa, Ontario, Canada B&J HARWOOD FLOOR INC Full time

    About the RoleWe are seeking a skilled Construction Site Supervisor to join our team at B&J HARWOOD FLOOR INC. As a key member of our operations team, you will be responsible for ensuring the smooth execution of construction projects.Key ResponsibilitiesPrepare and submit production reports to managementCoordinate and schedule construction activities to meet...

  • Construction Site Supervisor

    2 days ago

    Ottawa, Ontario, Canada B&J HARWOOD FLOOR INC Full time

    Job SummaryWe are seeking a skilled Construction Supervisor to join our team at B&J HARWOOD FLOOR INC. The successful candidate will be responsible for overseeing construction projects, ensuring timely completion, and maintaining high-quality standards.Key ResponsibilitiesPrepare and submit reports on project progress and statusCoordinate and schedule...

  • Construction Site Supervisor

    2 days ago

    Ottawa, Ontario, Canada B&J HARWOOD FLOOR INC Full time

    Job SummaryWe are seeking a skilled Construction Supervisor to join our team at B&J HARWOOD FLOOR INC. The successful candidate will be responsible for overseeing construction projects, ensuring timely completion, and maintaining high-quality standards.Key ResponsibilitiesPrepare and submit reports on project progress and statusCoordinate and schedule...

  • Floor Manager at a Lively Irish Pub

    1 month ago

    Ottawa, Ontario, Canada Heart & Crown Irish Pubs Full time

    Position Available: Bartender and Floor Supervisor at a Dynamic Irish PubAre you enthusiastic about delivering remarkable experiences for patrons in a vibrant setting? Do you excel at crafting delightful beverages and overseeing a bustling pub environment? If this resonates with you, we have an exciting role waiting for you.About Our Establishment:The Heart...

  • Construction Supervisor

    2 weeks ago

    Ottawa, Ontario, Canada B&J HARWOOD FLOOR INC Full time

    About the RoleWe are seeking a highly skilled Construction Supervisor to join our team at B&J HARWOOD FLOOR INC. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our construction projects.Key ResponsibilitiesProject Coordination: Co-ordinate and schedule activities to ensure projects are completed on...

  • Construction Supervisor

    2 weeks ago

    Ottawa, Ontario, Canada B&J HARWOOD FLOOR INC Full time

    About the RoleWe are seeking a highly skilled Construction Supervisor to join our team at B&J HARWOOD FLOOR INC. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our construction projects.Key ResponsibilitiesProject Coordination: Co-ordinate and schedule activities to ensure projects are completed on...

  • Construction Supervisor

    2 weeks ago

    Ottawa, Ontario, Canada B&J HARWOOD FLOOR INC Full time

    About the RoleWe are seeking a highly skilled Construction Supervisor to join our team at B&J HARWOOD FLOOR INC. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our construction projects.Key ResponsibilitiesProject Coordination: Co-ordinate and schedule activities to ensure projects are completed on...

  • Construction Supervisor

    2 weeks ago

    Ottawa, Ontario, Canada B&J HARWOOD FLOOR INC Full time

    About the RoleWe are seeking a highly skilled Construction Supervisor to join our team at B&J HARWOOD FLOOR INC. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our construction projects.Key ResponsibilitiesProject Coordination: Co-ordinate and schedule activities to ensure projects are completed on...

  • Construction Supervisor

    2 weeks ago

    Ottawa, Ontario, Canada B&J HARWOOD FLOOR INC Full time

    About the RoleWe are seeking a highly skilled Construction Supervisor to join our team at B&J HARWOOD FLOOR INC. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our construction projects.Key ResponsibilitiesProject Coordination: Coordinate and schedule activities to ensure projects are completed on...

  • Construction Supervisor

    2 weeks ago

    Ottawa, Ontario, Canada B&J HARWOOD FLOOR INC Full time

    About the RoleWe are seeking a highly skilled Construction Supervisor to join our team at B&J HARWOOD FLOOR INC. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our construction projects.Key ResponsibilitiesProject Coordination: Coordinate and schedule activities to ensure projects are completed on...

  • Hockey Game Operations Specialist

    4 weeks ago

    Ottawa, Ontario, Canada Senators Sports & Entertainment Full time

    About Senators Sports & Entertainment Senators Sports & Entertainment is dedicated to providing exceptional entertainment experiences for fans of all ages. We strive to create a welcoming and inclusive environment where everyone can enjoy the thrill of live sports and events. Job Summary We are seeking a highly motivated and detail-oriented individual to...

  • Construction Project Supervisor

    2 weeks ago

    Ottawa, Ontario, Canada B&J HARWOOD FLOOR INC Full time

    About the RoleWe are seeking a highly skilled and experienced Construction Project Supervisor to join our team at B&J HARWOOD FLOOR INC. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our construction projects.Key ResponsibilitiesProject Coordination: Coordinate and schedule activities to ensure...

  • Construction Project Supervisor

    2 weeks ago

    Ottawa, Ontario, Canada B&J HARWOOD FLOOR INC Full time

    About the RoleWe are seeking a highly skilled and experienced Construction Project Supervisor to join our team at B&J HARWOOD FLOOR INC. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our construction projects.Key ResponsibilitiesProject Coordination: Coordinate and schedule activities to ensure...

  • Floor Covering Specialist

    1 day ago

    Ottawa, Ontario, Canada Build It Back Full time

    About the RoleWe are seeking a skilled Floor Covering Installer to join our team at Build It Back. As a key member of our installation team, you will be responsible for ensuring that our clients receive high-quality flooring installations that meet their needs and expectations.Key ResponsibilitiesInspect and measure surfaces to be covered, ensuring accurate...

  • Floor Covering Specialist

    1 day ago

    Ottawa, Ontario, Canada Build It Back Full time

    About the RoleWe are seeking a skilled Floor Covering Installer to join our team at Build It Back. As a key member of our installation team, you will be responsible for ensuring that our clients receive high-quality flooring installations that meet their needs and expectations.Key ResponsibilitiesInspect and measure surfaces to be covered, ensuring accurate...

Dual Rate Floor Supervisor/Dealer, Table Games

3 months ago

Ottawa, Ontario, Canada Hard Rock Hotel and Casino Full time
Overview

A Dual Rate Supervisor/Dealer is responsible for performing the duties of a Dealer and/or the duties of a Floor Supervisor, based on their shift assignment:

  1. While working as a Dealer, the team member is responsible for dealing all assigned games in accordance with established policies and procedures, while providing exceptional guest service
  2. While working as a Floor Supervisor, the team member is responsible for the supervision of a specific section of casino Table Games for a particular shift
Responsibilities

Duties as a Dealer:
  • Comply with all departmental and company policies including business ethics guidelines and all regulatory requirements
  • Offer an exciting, memorable and premium guest experience, resulting in the highest level of customer satisfaction and return play
  • Treat fellow team members with kindness and respect, and maintain a positive attitude in the workplace, promoting a high level of morale and contributing to a positive work environment for everyone
  • Maintain a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance
  • Work diligently to support the company's culture and team philosophy throughout the property
  • Exhibit a high level of patience and calm when confronted with challenges associated with a fast paced gaming environment, and resolve guest issues with kindness and empathy
  • Ensure the confidentiality and protection of each guest's personal information, including playing habits, jackpots and rewards, credit lines and win/loss results
  • Maintain confidentiality of all company proprietary information including business processes, customer lists, marketing plans and any other confidential information
  • Perform the functions of a Dealer proficiently, consistently and accurately, according to the policies and procedures of each specific game type
  • Act as a role model to all team members and always present themselves as a credit to Hard Rock
  • Promote positive public relations and create an entertaining and enjoyable atmosphere for all
  • Be ready and available to work all assigned shifts, including evenings, weekends and holidays
Additional duties as a Floor Supervisor:
  • Responsible to supervise and coach a team of Dealers within their assigned section, in order to ensure that they are following all policies and procedures set by management
  • Employ both positive and corrective feedback to improve Dealer performance when applicable
  • Consult with the Pit Manager to monitor and adjust table limits with respect to gaming volume
  • Handle casino guests' needs, complaints and disputes related to Table Games and the overall property in a timely, professional manner
  • Other duties as assigned
  • Lives the Brand
This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

Each candidate must:
  • Successfully complete an interview, outlining all gaming experience
  • Demonstrate proficiency in the games where experience is indicated
  • Successfully complete Table Games refresher classes and pass auditions for all required games
  • Possess exceptional guest service skills including a positive demeanor and a calm, steady temperament
  • Demonstrate and maintain strong ethical standards at all times
Minimum Requirements:
  • One (1) year of experience as a Table Games Dealer, with the ability to proficiently deal Blackjack and all applicable Novelty games
  • The ability to proficiently deal one (1) additional core game (i.e. Craps, Baccarat or Roulette)
  • Must obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario
SKILLS
  • Must possess excellent communication and guest service skills
  • Excellent interpersonal, written and verbal communication skills in English is essential
  • Proficiency in a second language (French) is preferred
  • Analytical, observational, organizational, interpersonal and communication skills
PHYSICAL DEMANDS
  • The working conditions are those typically found in an indoor, climate controlled office environment. Will be exposed to casino related factors including but not limited to excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment. Must be able to stand for an entire shift and be able to move throughout the casino.
  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to perform repetitive procedures and handle gaming equipment; reach with hands and arms, talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
Additional Details

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at if you require accommodation at any time throughout the hire process.