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Solution Engineer Director

3 months ago

Hamilton, Ontario, Canada City of New York Full time

APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE, BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.9 TITLE CHANGE OR BE IMMEDIATELY REACHABLE ON EXAM NO.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City
Human Resources Administration (HRA) and the Department of Homeless Services (DHS). benefits such as Identification, Food Assistance, and Emergency Rental Assistance. preventing and addressing homelessness in New York City by employing a variety of innovative
strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly
Information Technology Services (ITS) is the DSS's technology services organization. technology infrastructure and computer applications that support HRA and DHS and develops
applications, including a variety of client eligibility and recertification systems, case management
systems, housing systems, employment/work engagement services, revenue producing computer
matches, claiming systems, and personnel systems.
Under the general direction of the DSS Information Technology Services' Enterprise Solutions
Engineering office is recruiting for 1 (one) Computer Specialist Software IV, to function as a Director of
Solution Engineering for IDNYC.
The Director of Solution Engineering will:

  • Establish control and process over the software development lifecycle, delivery of shared
API's, and user experience and interfaces of IDNYC products.

  • Manage the unit of professional staff and evaluating the work performance assigned to the unit.
  • Responsible for the effective communication of tasks, project status, strategies, risks, and other
issues both verbally and in writing to the supervised staff, supervisors, executive management, and
Collaborate with the programs Executive Director and agency leadership to ensure individual
Support the processes governed by the Project Management Office (PMO) and IT Service
Management (ITSM).
- consume IDNYC solutioning products and the management documentation of trouble tickets in the
agency's IT service management system.

  • Responsible for effectively implementing agile work plans to enhance/maintain/support the
Monday -Friday, Flex Schedules

1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; 2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in "1" above, including one year in a project leader capacity or as a major contributor on a complex project; A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above.

However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.


NOTE:

In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor.

Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification

To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

Department of Education's website at

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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