Bilingual (English-mandarin and or Cantonese)

1 week ago


Ottawa, Ontario, Canada LifeWorks Full time

TELUS Santé et LifeWorks se sont récemment associés pour tirer parti de la puissance de la technologie et de nos cultures bienveillantes afin de faire progresser notre objectif commun de bâtir un meilleur avenir plus sain pour tous.

En tant que chef de file mondial des services de santé et de bien-être - englobant la santé physique, mentale et financière - TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.

Succeeding as a Client Care Representative will require the following core qualifications and skills

  • A Bachelor degree, community college diploma or equivalent postsecondary education
- _Bilingual in Cantonese and/or, Mandarin and English - oral and written -_(mandatory)

  • The flexibility to work shifts which may include days, evenings, weekends, overnights
  • Previous customer service experience in social services, sales, call centres and/or office environments preferred
Characteristics of an Client Care Representative


As a new employee you'll get paid to learn more about our fantastic services and our approach to client conversations, through a combination of online courses and live instructor-led sessions.


Successful Client Care Representatives are:

  • Passionate about helping others
  • Excellent customer service, written and verbal communication skills
  • Dedicated to providing a meaningful customer experience
  • Empathetic and able to triage crisis situations to our clinical team
  • Gogetter, resultsoriented and goodnatured
  • Driven to achieve performance success and enjoy working in a fastpaced environment
  • Happy to work for a successful company that promotes from within


If you are a solution-focused, empathetic person who enjoys providing support to those in need, than this role aligns perfectly with your aspirations.

You're not just supporting our business; you're supporting people in a meaningful way.

Being part of the largest and most successful EFAP organization world-wide isn't the only benefit

Additional benefits include:

  • A permanent remote position, so you can be anywhere in Canada, with a competitive benefits package
  • A robust training program that prepares you for your role
  • Opportunities to increase your earnings through performance based incentive programs
  • A place where excellence is rewarded
  • An environment that values employee engagement, innovation and client service excellence
  • Rewards for sharing your feedback and ideas
  • Development plans and resources to support your career aspirations
  • Growth opportunities in a company that promotes from within
  • A team of colleagues who work hard together and have fun


Là où la loi le permet, les employés doivent être entièrement vaccinés pour accéder à un bureau de TELUS Santé ou de LifeWorks, ou aux locaux des clients.



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