![Definity Financial Corporation](https://canada.jobradars.com/images/employers/1695392489555131.png)
Bilingual Auto Claims, Customer Care Associate
1 week ago
ID :
6790
Category :
Claims
Brand :
Definity
Regular/Temporary :
Regular
Fulltime/Parttime :
Full Time
Location :
Edmonton, Canada
Definity includes some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance.
Our promise to you:
It's better here. Why? Because we CARE, and we provide an employee experience that's collaborative, ambitious, rewarding, and empowering.
Our ambition is to be one of Canada's leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.
Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with.
Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.
What can you expect in this role?
- Respond to incoming calls and call out to customers in a courteous and compassionate manner
- Listen to customer and understand what matters to them in this claim and establish trust
- Gather all necessary claim adjudication information, using natural conversation flow
- Accurately input claim information on to InsurCloud to setup claim
- Provide the insured with basic information on coverage, and arrange any necessary supplemental services
- Create the FNOL and give all contact details to the insured
What do you bring to the role?
- Minimum Secondary school diploma
- Must have an aptitude for providing successful customer interactions and an ability to show empathy through emotional intelligence, calmness, using proper telephone etiquette and active listening skills
- An ability to use CDS and Guidewire would be an asset
- Bilingualism Required (must be fluent in English and French)
- Experience in Customer Service and/or experience working in an inbound call center would be an asset. No insurance industry experience required
Go ahead and expect a lot — you deserve it, and we've got it:
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with companymatched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).
LI-Hybrid
-
Customer Care Lead
1 week ago
Edmonton, Alberta, Canada Epiroc Customer Center Full time_Customer Care Lead - Edmonton, AB_RESPONSIBILITIES:Provide technical/commercial parts support to our customersHandle incoming calls related to consumables, parts, service and equipment prices and delivery of ordersRespond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries, non-conformances,...
-
Claims Advocate
1 week ago
Edmonton, Alberta, Canada CMB Insurance Brokers Full timeReporting to the Claims Specialist and in conjunction with the VP Operations, the Claims Advocate is responsible for reporting claims on behalf of CMB Insurance Brokers as well as internal and external investigation of losses to determine tort and DCPD liability and to coordinate the management of all claims arising from losses. Also responsible for...
-
Claims Services Associate
1 week ago
Edmonton, Alberta, Canada Ellement Consulting Group Full timeCLAIM SERVICES ASSOCIATE - EDMONTONABOUT ELLEMENTEllement Consulting Group (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments for programs...
-
Auto Adjuster
1 week ago
Edmonton, Alberta, Canada Intact Full timeFrom coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you'll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.In return, we'll give you countless opportunities to learn...
-
Claims Administrator
1 week ago
Edmonton, Alberta, Canada Greater Edmonton Taxi Service Full timeAbout YouYou have great customer service experience with a keen eye for detail. You will be an integral part of the Claims Department and will interact with all levels of the organization to expedite claim resolution, including completion of claims reviews to validate accuracy and validity of reports.Direct ReportReporting to the Safety Advisor/Claims...
-
Claims Care Advisor
2 weeks ago
Edmonton, Alberta, Canada Alberta Motor Association Full timeAMA is looking for someone who goes the extra mile to assist others. Location: Edmonton or Calgary Have you often been praised for being a great listener or a reliable individual? If you thrive on providing top-notch customer service and find joy in offering peace of mind through the claims process, then you're the kind of person we need. We are seeking...
-
Ft Customer Service Bilingual Associate
1 week ago
Edmonton, Alberta, Canada The Brick Full timeIs this job for you?:Do you believe in putting the customer first?Do you love to solve problems and create solutions?Do you have an exceptional attention to detail?WELCOME HOMETrans Global Insurance is actively seeking to expand our customer service team. We need people with a great customer focused attitude The winning combination of team spirit and desire...
-
Auto Detailer
1 week ago
Edmonton, Alberta, Canada ACE AUTO INC. Full timeAre you passionate about cars and dedicated to making them shine? We are excited to offer an incredible opportunity for an Auto Detailing Specialist to join our team at Ace Auto Credit.Responsibilities: Perform thorough interior and exterior cleaning and detailing of various vehicles, including cars, trucks, and SUVs. Utilize industryleading techniques,...
-
Casualty Claims Adjuster, Auto Bi
1 week ago
Edmonton, Alberta, Canada Intact Full timeNos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l'avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés.Intégrez un milieu où vous...
-
Auto Dismantler
1 week ago
Edmonton, Alberta, Canada Pick n Pull Auto Dismantlers Full time$17.50/hr:- Monday-Friday:- Full time with benefits- Do you like working on cars and taking things apart?_ Prepare vehicles for customers to pull parts Remove fluids and trash Prepare vehicles for shipment to shredder Enjoy working with a teamPick-n-Pull offers full time employees benefits such as 401K, health, dental, vision and life insurance. We also...
-
Claims Adjuster 1
1 week ago
Edmonton, Alberta, Canada Wawanesa Insurance Full timeDate:Oct 23, 2023Location: Edmonton, AB (Hybrid), CA Calgary, AB (Hybrid), CACompany:Wawanesa InsuranceJob ID:5697Working Business Language: EnglishAt Wawanesa, we're proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work.You may work...
-
Auto Dismantler
1 week ago
Edmonton, Alberta, Canada Pick n Pull Auto Dismantlers Full time$1,000 Sign On Bonus:- Monday-Friday:- $17.50/hrDo you like working on cars and taking things apart? Prepare vehicles for customers to pull parts Remove fluids and trash Prepare vehicles for shipment to shredder Enjoy working with a teamPick-n-Pull offers full time employees benefits such as 401K, health, dental, vision and life insurance. We also offer...
-
Claims Advisor
1 week ago
Edmonton, Alberta, Canada Peace Hills Insurance Full timeWe have 2 openings for a Claims Advisor in Edmonton. This role involves investigating, evaluating, negotiating, and settling claims arising under the policy.More specifically, the responsibilities would include the following:Primary Duties and Responsibilities: Confirming coverage is in place and applies to reported claims Obtaining recorded statements...
-
Claims Adjuster 1
1 week ago
Edmonton, Alberta, Canada Wawanesa Insurance Full timeDate:Feb 9, 2024Location: Edmonton, AB, CA, T6E-6A8 Calgary, AB, CA, T2R-0E4Company:Wawanesa InsuranceJob ID:7609Working Business Language: EnglishSalary:At Wawanesa, salary is one component of a holistic, comprehensive and competitive offering that we provide to our employees.The salary offered is determined with consideration to various factors, including...
-
Auto Body Technician
1 week ago
Edmonton, Alberta, Canada Lee Jay Auto Body Ltd. Full timeLee Jay Auto Body is looking for an experienced autobody technician to join our team. The autobody technician is responsible for completing all body repairs as listed on the repair order while ensuring to meet our high standards of workmanship.Lee Jay Auto Body is family owned and operated and has been providing the highest quality vehicle repairs and...
-
Auto Body Technician
1 week ago
Edmonton, Alberta, Canada Grand Prix Auto & Services Ltd Full timeJob detailsJob typeFull-timePermanentQualifications Auto body repair: 5+ yearsIndeed's salary guide Not provided by employerFull Job DescriptionJob SummaryAs an Auto Body Technician at Grand Prix Auto, you will be responsible for repairing and restoring damaged vehicles to their original condition. You will work on a variety of vehicles, ensuring that all...
-
Claims Advisor
1 week ago
Edmonton, Alberta, Canada Peace Hills Insurance Full timeWe currently have two openings available for Bodily Injury Claims Advisor. These roles are based out of our Edmonton office and involve investigating, negotiation, and settling claims.More specifically, the responsibilities include the following:Primary Duties and Responsibilities: Responsible for the direction of detailed investigation, negotiation,...
-
Casualty & Auto Adjuster - 9452 - IW-9452
1 week ago
Edmonton, Alberta, Canada DGA Careers Full timeCasualty & Auto Adjuster IW-9452 Date of modification: May 16, 2024 Job number: IW-9452 Detail Job title: Casualty & Auto Adjuster - 9452 Location: Burnaby, Edmonton Description Position Overview The Casualty & Auto Adjuster role entails a diverse set of responsibilities focused on handling various types of insurance claims while maintaining high...
-
Edmonton, Alberta, Canada Trail Tire Auto Centers Full timeTrail Tire is a well-established and reputable tire retailer with a strong presence in the Edmonton area. Our South Edmonton location is a hub for quality tires, exceptional customer service, and automotive expertise. We are dedicated to providing our customers with top-notch products and services. To support our continued growth, we are seeking a highly...
-
auto body estimator
1 week ago
Edmonton, Alberta, Canada A & V Collision Ltd Full timeEducation: Secondary (high) school graduation certificateExperience: 2 to 3 yearsResponsibilitiesOversee urban planning technicians and technologistsManage material orders and inventoryEnsure accurate record-keepingAssess repair costs and approve insurance claimsCoordinate maintenance and repairsAdhere to emergency and safety protocolsDeliver quality...