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Proactive Monitoring Spec

4 months ago

Bolton, Canada Husky Injection Molding Full time
At Husky Technologies TM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.

Husky Technologies TM has a strong foundation built on innovation, close customer relationships and a unique culture and values.

We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy.

We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity.

This capability is at the core of our mission and competitive strategy.

Husky Technologies TM offers a wealth of opportunity for personal growth and development.

Most importantly, Husky Technologies TM offers an opportunity to work with - and be challenged by - a team of great people.

Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change.

At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets.

We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.

Husky Technologies TM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution - then we want you to join the Husky Technologies TM team


Working within the Call Centre, you will be investigating and providing troubleshooting support for any incoming issues related to Husky equipment.

In support of our mission, you may need to work directly with our customers and Regional service technicians to ensure issues are resolved and logged for future reference in our call tracking system.


Key responsibilities include:

Advantage+ Monitoring Centre activities
This role will be the Monitoring Centre technical support specialist in Bolton

Typical daily accountabilities:

  • Remote monitoring of Husky equipment in the field and proactively responding to detected issues
  • Resolution of technical issues identified on connected Husky equipment
  • Development of skills across multiple disciplines, through training and mentoring with current technical support teams
  • Adv+ Monitoring Centre support for our Customers located in the Americas
  • Involvement in the development of tools and processes used to perform the job effectively
  • Working closely with Husky Program Managers for Adv+ contract support

General support and backup of North Americas call center

  • At times you may be required to provide support to the Specialists that receive incoming calls from our Customers
  • Assist customers in diagnosing, identifying and correcting problems with Husky systems. Depending on the situation, this may be accomplished by engaging in troubleshooting activities by telephone, remote computer access
  • Support part searches and activities related to warranty claims
  • Some weekend and afternoon shifts may be required and shall be scheduled accordingly
  • Embrace initiatives that foster business growth and add value to our customers
  • Work effectively with supporting teams (sales, quality, engineering, etc) as necessary

Education, experience, skills and abilities:

  • Excellent troubleshooting and analytical skills
  • Ability to work with new and evolving technologies
  • Excellent knowledge of Systems technology and related mechanical, electrical and hydraulic systems and the ability to read and interpret complex engineering drawings and schematics
  • Good organizational skills and ability to work independently and interact effectively and professionally with customers
  • Ability to interface effectively across manufacturing, engineering and service functions
  • Good interpersonal and verbal communication skills to obtain and exchange complex technical information
  • Additional language other than English would be considered an asset
  • Some background in salesrelated activities would be an asset
  • Engineering technician/ technologist or trade certification
  • Minimum 5 years' experience with Husky equipment / Injection Molding equipment including assembly, testing, service and engineering
  • Minimum 2 years' experience with molds process optimization and troubleshooting
Husky Technologies TM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal emplo