Manager, Business Operations, Fp&m

1 week ago

Toronto, Ontario, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business.

To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement
Hybrid

The opportunity


The Financial Processes & Modernization (FP&M) team is responsible for delivering and maintaining world class Enterprise focused financial reporting and treasury systems and tools centred around the Global Finance ERP, Infor.

The department is a hybrid business/IS organization structure that brings together staff specializing in several disciplines:
IT, project management, business / financial analysis, people, system, process organizational change, and end user training.

The IT side of the team reports up to the Group CIO and the business side of the team up to the Group Controller and Chief Accounting Officer.

FP&M team members are drivers of change, enabling Finance to meet our Mission as a "highly impactful, data-centric and decision-driven team" by:

  • Leading and implementing global finance solutions
  • Leading Finance through data modernization and digitization
  • Working with segment finance and treasury team to find solutions to align finance processes globally
  • Providing support for finance data initiatives both global and segment specific
  • Providing 24x7 support and availability of our finance tools
  • Ensuring overall data governance and controls
The business side has 4 main streams (a) data architecture (b) governance and controls and (c) implementation (Treasury and Reporting)

Specifically, the incumbent the incumbent will be responsible for providing operational support within our production and test environments.

Support includes steady state support to ensure our production and test environments are in working order for end users, solving problems, finding opportunities to create process efficiencies (supporting straight through processing to eliminate manual processes), and responding to requests from our global user community.


Responsibilities:

  • Both the Director and Manager will provide oversight to the Senior Business Analyst and Manila Operations team providing operational/production support to end users;
  • Support adhoc analysis to determine root cause of production problems and develop timely solutions;
  • Manage small/adhoc business enhancements by using established Agile methodologies to ensure quick turnaround to support end user financial reporting needs.
  • Support major project initiatives by using production expertise to support the timely and efficient delivery of solutions to end users and identify potential opportunities to ensure a smooth integration into the production environment for which we support.
  • Support the upgrade and maintenance of our Infor ledger and various financial datamarts. Contribute to the overall governance and control of financial data by ensuring best practices are maintained throughout the production environment.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up. You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

  • Postsecondary education or equivalent experience in operational or business functions.

Other Skills Required:

  • Ability to adapt to the use of new technologies
  • Knowledge of Smartview/Essbase and/or multidimensional datamarts
  • Knowledge of PowerBI and/or Alteryx
  • Working knowledge of financial systems, particularly the General Ledger
  • Ability to be flexible and adaptable, handle multiple demands and competing priorities while meeting deadlines.
  • Strong verbal and written communication skills and a customer service focus.
  • Capable selfstarter who takes initiative to solve problems and streamlines processes.

Key Competencies

  • Highly analytical, diagnostic and problemsolving skills.
  • Comfortable analyzing and organizing large volumes of data. Ability to be flexible and adaptable, handle multiple demands and competing priorities while meeting deadlines

What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong worklife balance. Professional developm

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