Quality Improvement Coordinator

7 days ago

Ottawa, Ontario, Canada Mental Health Commissio Full time

_French and English Quality Improvement Coordinator_

Reports To:
Director, Research & Learning Design, Opening Minds - dotted line to Team Lead, Project Management

Status:
Full-Time, Permanent

Location:
Remote throughout Canada, home-based, with occasional travel

Application Deadline:
May 23, 2024

Starting Salary Range:
$54,412 to $58,893

LAND ACKNOWLEDGEMENT


The Head Office of the Mental Health Commission of Canada is located on the unceded, traditional Territory of the Algonquin Anishinaabe Nation in what is now called Ottawa, Ontario.

We acknowledge that for thousands of years, the Algonquin People protected these lands, the Ottawa River Watershed, and its tributaries.

As a national organization, we also acknowledge that we work on the traditional lands of many different nations.

Today, a path to truth and reconciliation begins with recognizing both the stewardship and the sacrifices of the original peoples.

We are committed to recognizing the errors of the past, acknowledging the challenges of the present, and contributing to a new and equitable relationship with the First Peoples.


ORGANIZATIONAL BACKGROUND


The Mental Health Commission of Canada (MHCC) is a non-profit organization created to focus national attention on mental health issues and to work to improve the health and social outcomes of people living with mental illness.

The Commission is seen as a leader nationally and internationally in several areas.

Building upon the work done to date, the core mandate, and the unique position of the Commission, and guided by Changing Directions Changing Lives:

The Mental Health Strategy for Canada, the Commission will focus in the areas of substance use, suicide prevention, population-based initiatives, and engagement.

This prioritization will enable the Commission to be successful in meeting its mandate, staying focused, and having a measurable impact for those living with mental illness and their families and caregivers.


Opening Minds is the social enterprise division of MHCC with a focus on providing training programs such as Mental Health First Aid (MHFA), The Working Mind (TWM), and The Inquiring Mind (TIM).

These programs seek to change Canadian's behaviours and attitudes toward people living with mental illness, helping to ensure people are treated fairly and as full citizens with opportunities to contribute to society like anyone else.

Opening Mind's mission is "to be the leader of evidence-based programs that promote mental health & wellness, resilience and eliminate stigma around the world.

"

POSITION OVERVIEW


Our fully bilingual French and English Quality Improvement Specialist's primary responsibility is to ensure the course materials we develop and share meet our high standards for quality in language, style, formatting, accessibility, inclusiveness, and accuracy in both of Canada's official languages.

Second, to support ongoing projects throughout their life cycles.

Under the supervision of the Team Lead, Production, you maintain a steady and productive pace in your work, see opportunities to engage and move projects forward, and collaborate extensively and consistently with colleagues to make sure tasks are clear and progress is shared.

Success in this position looks like all course materials meeting (ideally exceeding) quality standards so we can continue to make a positive impact on our participants.


Responsibilities:

  • Prepare, review and maintain materials in both English and French including language, inclusivity, accessibility, formatting, style, functionality
  • Coordinate various aspects of development and production projects
  • Maintain and update the asset library
  • Maintain and update file systems
  • Ensure project tasks are completed on time and within budget
  • Collaborate with team members to streamline project workflows
  • Coordinate and manage MS TEAMS channels, SharePoint project sites, and other Microsoft platforms to encourage effective collaboration
  • Create, improve and maintain course materials in PPT, WORD, PDF, and other formats
  • Maintain detailed records of project materials, expenses, feedback, and resources
  • Generate reports on project progress and quality for management
  • Other duties as assigned

SKILLS AND EXPERIENCE:

  • 1 or more years of demonstrated experience coordinating projects is required
  • High level of written comprehension, expression, and oral proficiency in both of Canada's official languages (French and English).
  • Excellent written and verbal communication skills.
  • Strong attention to detail and ability to prepare and review materials in both English and French.
  • Familiarity with asset library management and file system organization to maintain and update project resources efficiently.
  • Ability to collaborate effectively with team members to streamline project workflows and encourage effective collaboration using platforms such as MS Teams, SharePoint, and other Microsoft platforms.

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