Current jobs related to Bilingual Help Desk Technician - Fredericton, New Brunswick - Asurion
-
Bilingual Help Desk Technician
2 weeks ago
Fredericton, New Brunswick, Canada Asurion Full timeAbout the RoleWe are seeking a highly skilled and bilingual Help Desk Technician to join our team at Asurion. As a Help Desk Technician, you will be responsible for providing technical assistance and support to customers via phone and remote access applications.Key ResponsibilitiesProvide technical assistance and education to customers on computer and...
-
Bilingual Help Desk Technician
3 weeks ago
Fredericton, New Brunswick, Canada Asurion Full timeAbout the RoleWe are seeking a highly skilled and bilingual Help Desk Technician to join our team at Asurion. As a Help Desk Technician, you will be responsible for providing technical assistance and support to customers via phone and remote access applications.Key ResponsibilitiesProvide technical assistance and education to customers on computer and...
-
Bilingual Help Desk Technician
2 weeks ago
Fredericton, New Brunswick, Canada Asurion Full timeAbout the RoleWe are seeking a highly skilled and bilingual Help Desk Technician to join our team at Asurion. As a Help Desk Technician, you will be responsible for providing technical assistance and education to customers via telephone and remote access applications.Key ResponsibilitiesProvide technical support and guidance to customers on computer and...
-
Bilingual Help Desk Technician
2 weeks ago
Fredericton, New Brunswick, Canada Asurion Full timeAbout the RoleWe are seeking a highly skilled and bilingual Help Desk Technician to join our team at Asurion. As a Help Desk Technician, you will be responsible for providing technical assistance and education to customers via telephone and remote access applications.Key ResponsibilitiesProvide technical support and guidance to customers on computer and...
-
Help Desk Technician
3 weeks ago
Fredericton, New Brunswick, Canada Asurion Full timeJob Summary:Asurion is seeking a skilled Help Desk Technician to join our team. In this role, you will be responsible for providing technical assistance and education to customers via telephone and remote access applications. You will troubleshoot problems and malfunctions related to operating systems, software, and hardware, and formulate and communicate...
-
Help Desk Technician
2 weeks ago
Fredericton, New Brunswick, Canada Asurion Full timeJob Summary:Asurion is seeking a skilled Help Desk Technician to join our team. In this role, you will be responsible for providing technical assistance and education to customers via telephone and remote access applications. You will troubleshoot problems and malfunctions related to operating systems, software, and hardware, and formulate and communicate...
-
Bilingual Technical Support Specialist
3 weeks ago
Fredericton, New Brunswick, Canada Asurion Full timeBilingual Computer Help Desk Technician - Work from Home OpportunityAs a Computer Help Desk Technician with Asurion, you will be responsible for providing technical assistance to customers regarding computer and peripheral issues. Your main duties will include:Assisting customers via remote access applicationsHandling troubleshooting for hardware and...
-
Bilingual Technician Group Medical Underwriting
4 weeks ago
Fredericton, New Brunswick, Canada Medavie Blue Cross Full timeFor over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada's most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100...
-
Front Desk Coordinator
3 weeks ago
Fredericton, New Brunswick, Canada HAPPY NAILS & SPA Full timeJob SummaryWe are seeking a highly organized and customer-focused individual to join our team at HAPPY NAILS & SPA as a Beauty Salon Receptionist. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing appointments, and maintaining a clean and organized reception area.Key ResponsibilitiesCustomer...
-
Field Service Technician
2 weeks ago
Fredericton, New Brunswick, Canada PeopleToGo Full timeJob SummaryWe are seeking a highly skilled Field Service Technician to join our team at PeopleToGo. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Hardware Deployment: Perform intermediate IMAC activities, including hardware roll-outs, refreshes, and other...
-
Field Service Technician
2 weeks ago
Fredericton, New Brunswick, Canada PeopleToGo Full timeJob SummaryWe are seeking a highly skilled Field Service Technician to join our team at PeopleToGo. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Hardware Deployment: Perform intermediate IMAC activities, including hardware roll-outs, refreshes, and other...
-
Field Service Technician
2 weeks ago
Fredericton, New Brunswick, Canada PeopleToGo Full timeJob SummaryWe are seeking a highly skilled Field Service Technician to join our team at PeopleToGo. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Hardware Deployment: Perform intermediate IMAC activities, including hardware roll-outs, refreshes, and other...
-
Field Service Technician
3 weeks ago
Fredericton, New Brunswick, Canada PeopleToGo Full timeJob SummaryWe are seeking a highly skilled Field Service Technician to join our team at PeopleToGo. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Hardware Deployment: Perform intermediate IMAC activities, including hardware roll-outs, refreshes, and other...
-
UXO Technician
1 week ago
Fredericton, New Brunswick, Canada GEMTEC Consulting Engineers & Scientists Limited Full timeAbout the RoleGEMTEC Consulting Engineers & Scientists Limited is a dynamic and growing firm seeking skilled professionals to join our team. We offer a challenging and rewarding work environment where individuals can gain valuable experience and advance their careers.Job SummaryWe are currently seeking Seasonal/Contract UXO Technicians/Technician Supervisors...
-
UXO Technician
1 week ago
Fredericton, New Brunswick, Canada GEMTEC Consulting Engineers & Scientists Limited Full timeAbout the RoleGEMTEC Consulting Engineers & Scientists Limited is a dynamic and growing firm seeking skilled professionals to join our team. We offer a challenging and rewarding work environment where individuals can gain valuable experience and advance their careers.Job SummaryWe are currently seeking Seasonal/Contract UXO Technicians/Technician Supervisors...
-
UXO Technician
6 days ago
Fredericton, New Brunswick, Canada GEMTEC Consulting Engineers & Scientists Limited Full timeJob Title: UXO TechnicianGEMTEC Consulting Engineers & Scientists Limited is a dynamic and innovative company that is seeking a highly skilled UXO Technician to join our team.Job Summary:We are looking for a seasoned UXO Technician to work on various projects across Canada. The successful candidate will be responsible for conducting searches, classifying and...
-
UXO Technician
6 days ago
Fredericton, New Brunswick, Canada GEMTEC Consulting Engineers & Scientists Limited Full timeJob Title: UXO TechnicianGEMTEC Consulting Engineers & Scientists Limited is a dynamic and innovative company that is seeking a highly skilled UXO Technician to join our team.Job Summary:We are looking for a seasoned UXO Technician to work on various projects across Canada. The successful candidate will be responsible for conducting searches, classifying and...
-
UXO Technician
3 days ago
Fredericton, New Brunswick, Canada GEMTEC Consulting Engineers & Scientists Limited Full timeJob Title: UXO TechnicianGEMTEC Consulting Engineers & Scientists Limited is a dynamic and growing firm seeking skilled individuals to join our team. We offer a challenging and rewarding work environment where employees can gain a variety of experience and advance their careers.Job Summary:We are seeking seasonal UXO Technicians/Technician Supervisors to...
-
UXO Technician
3 days ago
Fredericton, New Brunswick, Canada GEMTEC Consulting Engineers & Scientists Limited Full timeJob Title: UXO TechnicianGEMTEC Consulting Engineers & Scientists Limited is a dynamic and growing firm seeking skilled individuals to join our team. We offer a challenging and rewarding work environment where employees can gain a variety of experience and advance their careers.Job Summary:We are seeking seasonal UXO Technicians/Technician Supervisors to...
-
Instrumentation Technician Specialist
7 days ago
Fredericton, New Brunswick, Canada Higher Talent | Executive Search & HR Consulting | Full timeUnlock Your Potential with Industry LeadersAre you a skilled Instrumentation Technician Journeyperson looking to take your career to the next level? We have an exciting opportunity for you to join Pennecon, The Panel Shop in Fredericton, NB, as an experienced Instrumentation Technician Journeyperson.About the RoleWe are seeking a highly motivated and...
Bilingual Help Desk Technician
3 months ago
Bilingual Computer Help Desk Technician, Work at Home (New Brunswick, Canada)
ROLE PURPOSE: As a Computer Help Desk Technician, your main duties consist of handling telephone calls and e-mail requests from customers who need assistance with troubleshooting computers and peripherals.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide technical assistance and education to customers via telephone, remote access applications on computer and peripheral related issues (. basic anti-virus/spyware/grayware protection, basic application operation, wireless applications and data backup.
Help customers on incoming calls with their protection plans on a variety of consumer electronics or products including but not limited to computer products, TVs , Major Appliances, and cell phones
In particular, the Computer Help Desk Technician will be responsible for over phone technical assistance on a variety of consumer electronics with an emphasis on computer products.
Troubleshoot problems and malfunctions related to operating systems, software and hardware, including failures to identify these issues.
Formulate and communicate resolutions for computer issues.
Identify customer's behavior that puts their system at risk. Make suitable recommendations to prevent vulnerabilities and repeat customer contact
Arrange appropriate service for hardware failure through approved service outlets
Assist in escalated matters from customers and service providers
Make recommendations for improvements to Help Desk operation
QUALIFICATIONS:
Bilingual Required (Ability to communicate proficiently in both in English & French)
MUST Reside in New Brunswick Canada.
Minimum 1 year of customer service experience and/or call center experience
Excellent customer service skills and strong communication skills
A working knowledge of PC hardware/software troubleshooting
Ability to analyze and solve problems pertaining to hardware and software on home and small office computer systems
Ability to handle multiple responsibilities concurrently in a fast paced environment
Must have a working knowledge of Windows 10
Positivism, dynamism, team spirit
PERKS:
You will be an employee not an independent contractor
Keep the same shift for 6 months
Two weeks of vacation, three sick days and three personal days yearly
Two consecutive days off weekly
Full benefits after 30 days
EARNING POTENTIAL:
Base hourly Rate (Bilingual): $24.00 CAD
Hourly incentive for hours worked after 5pm and weekend shifts: $0.50
Monthly Bonus plan: Up to $600/month
Représentant du service d'assistance informatique
FONCTIONS À titre de technicien de service d'assistance informatique, vos principales tâches consistent à traiter les appels téléphoniques et les demandes par courriel de la part de clients qui ont besoin d'aide pour résoudre des problèmes liés aux ordinateurs ou aux périphériques.
TÂCHES ET RESPONSABILITÉS FONDAMENTALES:
Offrir une assistance et de l'information techniques aux clients par téléphone ou par accès à distance afin de résoudre des problèmes liés à un ordinateur ou un périphérique (c.-à-d., protection de base contre les virus/logiciels espions/applications potentiellement indésirables, fonctionnement de base des applications, applications sans fil et sauvegarde des données).
Aider les clients lors d'appels entrants avec leurs plans de protection pour une variété d'appareils électroniques ou de produits de consommation, y compris, mais sans s'y limiter, les produits informatiques, les téléviseurs, les gros appareils électroménagers et les téléphones portables.
En particulier, le technicien du service d'assistance informatique sera responsable de l'assistance technique par téléphone concernant une variété d'appareils électroniques grand public, en particulier les produits informatiques.
Résoudre les problèmes et les pannes liés aux systèmes d'exploitation, aux logiciels et au matériel, puis déterminer pourquoi ces problèmes n'ont pas été identifiés.
Formuler et communiquer des solutions aux problèmes informatiques.
Détecter le comportement du client qui met son système à risque. Faire des recommandations utiles afin d'éviter les vulnérabilités et la répétition des appels du client.
Prévoir les réparations pertinentes, par l'entremise de centres de service autorisés, en cas de défaillance de matériel.
Aider à résoudre les problèmes prioritaires des clients et fournisseurs de services.
Formuler des recommandations d'améliorations aux opérations du service d'assistance.
COMPÉTENCES:
Bilingue requis (Doit avoir la capacité de communiquer efficacement en anglais et en français) - Au moins un an d'expérience dans le service à la clientèle ou dans un centre d'appels
Excellentes compétences en service à la clientèle et très bonnes compétences en communication
Connaissance pratique du dépannage de matériel informatique/logiciels
Capacité d'analyser et de résoudre les problèmes liés au matériel et aux logiciels sur des systèmes informatiques de bureau personnel ou domestique
Capacité d'assumer plusieurs responsabilités simultanément dans un environnement dynamique
Connaissance pratique de Windows 10
Positivisme, dynamisme, esprit d'équipe
l'expérience en matière de vente et de fidélisation est un plus
AVANTAGES:
Même quart de travail pendant six mois
Deux semaines de vacances, trois jours de congé de maladie et trois jours de congé personnel par année
Deux jours de congé consécutifs par semaine
Avantages sociaux complets après 30 jours
Stationnement gratuit
POTENTIEL DE RÉMUNÉRATION:
Taux horaire de base (bilingue) : 24,00 $ CAD
Prime horaire pour les heures travaillées après 17 h et les quarts de fin de semaine : 0,50 $
Régime de primes mensuelles : Jusqu'à 600 $/mois
