Manager, IT Client Technologies

1 week ago

Ottawa, Ontario, Canada University of Ottawa Heart Institute Full time

Start date:

As soon as possible.

Overview:


Under the direction of the CITO, SVP of Digital Health and Cardiac Technology, the Manager of IT Client Technology is responsible for the effective management of all IT Client Technologies and related systems.

The role and responsibilities for this position is to collaboratively work with all departments across UOHI to deliver client technologies that meet the operational needs and support Corporate strategic priorities.

This position will support the overall business needs from a strategic and tactical perspective on financial, technical and process matters.

This position will oversee the daily operations of the Client Technologies team and will be responsible for strategic planning of, implementation, management, and support of all IT client technologies, including PCs, mobile devices, smart phones, and audio-visual equipment.


Responsibilities:

Technology planning and strategy

  • Plans both strategic and tactical directions for all clientrelated technologies to ensure effective and efficient tools are available to all UOHI departments.
  • Investigates, evaluates, selects, and manages client technologies in support of corporate strategic priorities.
  • Ensures corporate policies, procedures, protocols, and guidelines are reviewed on a regular basis and incorporated in all client technology initiatives.

Delivery management

  • Organizes, directs, controls, and evaluates the operations of all IT client technologies.
  • Ensures alignment between departmental requirements, other Biomedical and IT technologies and financial targets.
  • Ensures that the delivery of IT Services meets the standards of UOHI.
  • Develops and implements policies and procedures for all client technologies
  • Reviews and provides leadership on client technology solutions, projects, and designs.
  • Designs, monitors, and implements quality improvement projects in the area of customer service to optimize the successful delivery of patient care services, education, and research.

Client relationship management
Builds and manages client relationships to ensure collaboration and communication between departmental activities and client technology support.
Decides priorities and resolves issues and/or conflicts related to all IT client technologies.
Identifies gaps and opportunities for improved services related to client technologies.

Human resource management

  • Recruits, interviews, and hires staff.
  • Evaluates, coaches, counsels, and disciplines staff.
  • Ensures all personnel meet requirements for mandatory training and testing.
  • Promotes, builds, maintains, and develops effective teams.
  • Provides performance appraisals and feedback to staff.
  • Manages team workload and priorities to deliver optimal client services.

Financial resources management

  • Develops, manages, and monitors the budget and expenditures of the IT Client Technologies team and its related projects.
  • Implements strategies to address budget variances.
  • Critically analyzes new products and technologies for their relevance to service UOHI as well as the overall cost benefit.

Requirements:

  • Postsecondary graduate in Computer Science, Computer Systems, Computer Engineering Technology, or related field;
  • A minimum of 5 years experience in an IT support role;
  • 2 or more years experience leading client technology teams;
  • A minimum of 5 years experience in an environment using at least 4 (four) of the following technologies;
  • Windows Server
  • Windows Active Directory


 Microsoft 36
  • Microsoft Intune and Endpoint Manager
  • Novell Netware
  • Novell ZenWorks
  • VMware Horizon
  • Strong knowledge of Work Order tracking, analysis, and reporting.
  • Strong knowledge of enduser computing including MS Windows 10 and Apple iOS.
  • Strong knowledge of best practices and Total-Cost of Ownership for end user computing management.
  • Strong knowledge of ITIL framework and practices.
  • Strong knowledge of ITSM platforms such as ServiceNow.
  • Strong knowledge of PC deployment technologies and methodologies, including bulk imaging and Virtual Desktop Infrastructure (VDI).
  • Good knowledge of Audio-Visual technologies.

Competencies:

  • Skilled in largescale implementation and support of IT client technologies.
  • Skilled in the creation of documentation, practices, and procedures for support of IT client technologies.
  • Skilled in team workload management and work queue monitoring and management
  • Skilled in the management of multitier support organizations.
  • Above average organizational, oral, and written communication skills.
  • Very good interpersonal skills.
  • Excellent customer service skills including patience and diplomacy.
  • Team player with demonstrated commitment to service excellence.
  • Strong systems analysis and problemsolving skills.
  • Time management, leadership skills and the ability to work independently.

To apply:

The University of Ottawa Heart Institute is committed to developing inc

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