![Tessier Récréo-Parc](https://media.trabajo.org/img/noimg.jpg)
Live Chat Agent
2 weeks ago
Our extensive knowledge of the legal and regulatory environment assures our client's plan design and operation will meet these requirements.
We draw on this same knowledge base to provide our clients with ideas and strategies for maximizing plan contributions and asset accumulation.
Responsibilities:
- Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
- Crete relationships with new customers to better understand and achieve their needs
- Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
- Promotes interest in client products and services
- Consistently achieves established standards of the position
- Continually portray and project a positive and professional image.
- Provide administrative support to the customer service team
- May assist with overflow work and other duties as needed
- Promotes interest in client products and services
- Consistently achieves established standards of the position
- Continually portray and project a positive and professional image
- Provide administrative support to the customer service team
- May assist with overflow work and other duties as needed
- This position is also a remote position in which you will be working from home
Qualifications:
Requirements:
- High school diploma or equivalent.
- Experience in customer service.
- Strong telephone etiquette.
- Familiarity with CRM tools.
- Excellent communication skills.
- Ability to manage multiple tasks at once.
- Ability to adapt to different personalities.
All your information will be kept confidential according to EEO guidelines.
Job Types:
Full-time, Part-time
Salary:
$21.65-$23.65 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Onsite parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- Day shift
- Monday to Friday
- Night shift
Education:
- Secondary School (preferred)
Experience:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
Work Location:
In person
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