Live Chat Agent

2 weeks ago


Vancouver, British Columbia, Canada Tessier Récréo-Parc Full time
The "right fit" must be determined with care.

Our extensive knowledge of the legal and regulatory environment assures our client's plan design and operation will meet these requirements.

We draw on this same knowledge base to provide our clients with ideas and strategies for maximizing plan contributions and asset accumulation.


Responsibilities:

  • Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
  • Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
  • Crete relationships with new customers to better understand and achieve their needs
  • Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
  • Promotes interest in client products and services
  • Consistently achieves established standards of the position
  • Continually portray and project a positive and professional image.
  • Provide administrative support to the customer service team
  • May assist with overflow work and other duties as needed
  • Promotes interest in client products and services
  • Consistently achieves established standards of the position
  • Continually portray and project a positive and professional image
  • Provide administrative support to the customer service team
  • May assist with overflow work and other duties as needed
  • This position is also a remote position in which you will be working from home

Qualifications:

Requirements:

  • High school diploma or equivalent.
  • Experience in customer service.
  • Strong telephone etiquette.
  • Familiarity with CRM tools.
  • Excellent communication skills.
  • Ability to manage multiple tasks at once.
  • Ability to adapt to different personalities.
Additional Information

All your information will be kept confidential according to EEO guidelines.

Job Types:
Full-time, Part-time

Salary:
$21.65-$23.65 per hour

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Flexible schedule
  • Life insurance
  • Onsite parking
  • Paid time off
  • RRSP match
  • Vision care

Schedule:

  • Day shift
  • Monday to Friday
  • Night shift

Education:

  • Secondary School (preferred)

Experience:

  • Call center: 1 year (preferred)
  • Customer service: 1 year (preferred)

Shift availability:

  • Day Shift (preferred)

Work Location:
In person

  • Vancouver, British Columbia, Canada Eminence Talent Group Full time

    Company Description:Our Client, a pioneering non-custodial cryptocurrency exchange, is set to redefine the digital finance landscape. Their commitment to innovation, security, and customer empowerment positions us as a leader in facilitating seamless crypto transactions.Role Description:We are seeking a seasoned Crypto Customer Service Agent with a sales...


  • Vancouver, British Columbia, Canada Rove Concepts Full time

    Rove Concepts is looking for a skilled Call Center Agent Supervisor to oversee our Claims Team.NOTE- this role is for local residents only as you will be working on-site at our Vancouver office.If you are: *committed to service excellence; are consistent, caring, and dependable with a passion for helping others; are a consummate professional with a...

  • Concierge Sales Agent

    2 weeks ago


    Vancouver, British Columbia, Canada Rove Concepts Full time

    Rove Concepts is a high-end, online mid-century modern furniture business with a head office located in Vancouver, BC. For over 13+ years, we have built trust with customers through delivering quality products and outstanding service to doorsteps throughout North America. With a strong online presence and a commitment to timeless design, we strive to create...

  • Reservations Agent

    2 weeks ago


    Vancouver, British Columbia, Canada GEC Living Full time

    Are you passionate about providing exceptional customer service and creating unforgettable student living experiences? Then join the team at GEC Living We're a leading provider of safe, clean, and easily accessible accommodations for students studying in Metro Vancouver. We're seeking a talented and enthusiastic Reservations Agent to join our team. As a...

  • Server/booking Agent

    2 weeks ago


    Vancouver, British Columbia, Canada Water Hospitality Inc. Full time

    Location: 2nd Floor Gastown Live Music Venue, Vancouver, BCType of Employment: Full-TimeAbout Us: Nestled in the heart of Gastown, our live music venue offers a vibrant atmosphere with a blend of local and international acts. We pride ourselves on creating an unforgettable experience for our guests, combining excellent service with top-notch...

  • Leasing Agent

    2 weeks ago


    Vancouver, British Columbia, Canada MetCap Living Management Inc Full time

    Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications. MetCap Living Management Inc . is one of Canada's largest private third party property managers specializing in multi-residential property management. We are a growth orientated company with our head office located in Toronto,...


  • Vancouver, British Columbia, Canada Modo Co-operative Full time

    Modo Job PostingContact Centre Agent - temporary, 6 month, full time contract (currently WFH with potential for HYBRID in the future)$19.23/hour to start Want to work for a local and respected, Living Wage Employer in BC? Modo offers a hybrid of home- and office-based work for this role with Member Care Team. Our customer service agents receive very high...

  • Reservations Agent

    2 weeks ago


    Vancouver, British Columbia, Canada EXchange Hotel Vancouver Full time

    HOTEL OVERVIEWThe 201-room EXchange Hotel Vancouver, perfectly located on Howe Street, brings a historic landmark to life with a modern twist. Catering to all senses, the hotel offers business travelers, leisure travelers and the community a unique place to meet, sleep, dine and interact. A chic, modern and playful 4-diamond experience. Situated in...


  • Vancouver, British Columbia, Canada International Distribution Network Full time

    My Favorites Quick Order**Connect with Us**:Live ChatRequest a Call BackRequest InformationAccount


  • Vancouver, British Columbia, Canada CIBC Full time

    At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and...


  • Vancouver, British Columbia, Canada Summerhill Full time

    Position: Multi-lingual Energy Coach / Customer Support Agent (Must live in BC)Location: Vancouver, BCJob Type: Contract - 6 months with the possibility of extensionHourly Wage: $20.00 per hourOperating Hours: Monday-Friday, 9 am - 5 pmSummerhill is a Canadian-owned and operated Energy Services Company that has been a leader in energy efficiency and...

  • Member Services Agent

    2 weeks ago


    West Vancouver, British Columbia, Canada Hollyburn Country Club Full time

    MEMBER SERVICES AGENT (FT) - We offer an excellent benefit package, staff meal program and generous rewards and recognition programsThe Club: Hollyburn Country Club is a premier private family Club that provides its Members with an exclusive hub for activity, sport, dining, entertainment, socialization and business. Our Club is a home away from home for many...

  • Guest Service Agent

    2 weeks ago


    Vancouver, British Columbia, Canada Paradox Hotel Vancouver Full time

    Job descriptionCompany descriptionParadox Hotel Vancouver is a boutique hotel offering an eclectic mix of comfort and style. Here, contemporary laid-back luxury, comfortable rooms, and incredible amenities are just the beginning. We pride ourselves on our unconventional approach to hospitality; where over-the-top service, upscale offerings, and a touch of...


  • Vancouver, British Columbia, Canada Coast Mountain Bus Company Ltd Full time

    Marketing Statement:As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.At CMBC, one of BC's Top...


  • Vancouver, British Columbia, Canada Viaggio Hospitality Group Full time

    Who We AreViaggio Hospitality Group is one of British Columbia's largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group's mission is to provide a unified experience of exceptional service, quality, offerings...

  • Guest Service Agent

    2 weeks ago


    Vancouver, British Columbia, Canada Viaggio Hospitality Group Full time

    Who We AreViaggio Hospitality Group is one of British Columbia's largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group's mission is to provide a unified experience of exceptional service, quality, offerings...


  • West Vancouver, British Columbia, Canada BC Ferries Full time

    Job Description:FOOT PASSENGER TICKET AGENTSHorseshoe BayCasualYou are a positive, customer-focused individual responsible for calculating and collecting fares from walk-on passengers. You respond to passenger inquiries; provide schedule and route information; direct passengers; and arrange for passenger assistance as necessary. You carry out revenue...

  • Front Desk Agent

    2 weeks ago


    Vancouver, British Columbia, Canada Shangri-La Vancouver Full time

    Create moments of joy that truly matter.Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city's most popular downtown...


  • Vancouver, British Columbia, Canada WestJet Full time

    Why WestJet:Every WestJet journey has the potential to enrich lives; a career with us is no exception.WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.Join us and love where you're going.What this role is all about:WestJet's Customer...


  • Vancouver, British Columbia, Canada Marriott International Full time

    Additional Information Seasonal, Pay: $ $30.19/hourJob Number Job Category Rooms & Guest Services OperationsLocation Vancouver Marriott Pinnacle Downtown Hotel, 1128 West Hastings Street, Vancouver, BC, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAnswer, record, and process all guest...