Energy Coach/customer Support Agent

1 week ago


Vancouver, British Columbia, Canada Summerhill Full time

Position:
Multi-lingual Energy Coach / Customer Support Agent
(Must live in BC)

Location:
Vancouver, BC

Job Type:
Contract - 6 months with the possibility of extension

Hourly Wage:
$20.00 per hour

Operating Hours:
Monday-Friday, 9 am - 5 pm


Summerhill is a Canadian-owned and operated Energy Services Company that has been a leader in energy efficiency and conservation since 1993.

We specialize in designing and implementing energy efficiency programs guided by a client-centric approach - this ensures we always provide robust program designs that deliver unsurpassed customer engagement and world-class program management.

Our company is based in Toronto, Ontario, with offices across Canada. We are proud to be a certified B-Corp and be named one of Canada's Best Workplaces.


Energy Coaches / Customer Support Agents will be responsible for inbound and outbound calls to encourage and provide support to individuals, businesses and residential alike to reduce energy use, save on utility costs, and improve environmental health, all through the various programs we run here at Summerhill.

You will also be responsible for a wide range of administrative and clerical-type tasks that will take place in a fast-paced, friendly, and team-oriented environment.

-
Main Responsibilities:_

  • Conduct scripted inbound calls and outbound calls to educate and engage customers on available energysaving upgrades.
  • Act as a single point of contact for all firstlevel customer escalations
  • Answer customer inquiries utilizing available information about the program
  • Convey appropriate information and resolutions with all user communications channels
  • Provide accurate and timely responses to inquiries
  • Build rapport with clients over the phone by answering customer inquiries while demonstrating a high degree of customer service orientation
-
Job Requirements:_

  • Multilingual
  • Fluent in English and one other language would be an asset
  • Customer service experience in a contact center environment
  • Experience in a highvolume call setting
  • Postsecondary education or experience in the environmental sector.
  • Demonstrated ability to provide strong oral and verbal communication with customers regarding the program expectations in a professional manner
  • Demonstrated ability to work independently and collaboratively with the team in a remote setting
  • Results and detailoriented are required while prioritizing workload and managing multiple tasks.
  • Superior interpersonal skills with all levels of internal management and staff, as well as outside clients and vendors
  • A high degree of customer service orientation, demonstrating the ability to diffuse sensitive customer service issues
  • Demonstrate a high tolerance for distractions and interruptions
  • Demonstrate sound judgement and maintain confidentiality
  • Demonstrate strong attendance and punctuality
  • Ability to work remotely but must live in BC
Summerhill is an Equal Opportunity Employer. We thank applicants for their interest. However, only those selected for an interview will be contacted.

Job Types:
Full-time, Fixed term contract

Contract length: 6 months

Salary:
$20.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Application question(s):

  • Do you live within Vancouver, BC? (mandatory)

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 1 year (preferred)
Call Centre: 1 year (preferred)

Work Location:
In person

  • Vancouver, British Columbia, Canada Coach Full time

    Sales Support Associate Job Description The Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a wellmaintained sales floor....

  • Dispatch Agent

    1 week ago


    Vancouver, British Columbia, Canada GAT Airline Ground Support Full time

    Must be able to work a minimum of 25 hours per week. Previous Dispatch experience is preferred.Dispatcher Passenger AssistanceReports To: Supervisor Passenger Assistance (PAA)SummaryThis position is responsible for ensuring special service requests are dispatched to the appropriate service agent to pick-up and deliver passengers to the appropriate gate...


  • Vancouver, British Columbia, Canada Coach Full time

    Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.A...


  • Vancouver, British Columbia, Canada CBRE Full time

    Posted- 21-Nov-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Data & Analytics, Environmental Consultancy, Facilities Management- Location(s)- Vancouver - British Columbia - Canada, Victoria - British Columbia - Canada- JOB SUMMARYThe purpose of this position is to manage and support the implementation of energy initiatives across...


  • Vancouver, British Columbia, Canada Harbour Air Group Full time

    NOW HIRINGCUSTOMER SERVICE AGENT SUPERVISOR, VANCOUVERAs the first contact with our customers, the Customer Service Agent Supervisor is eager to take customer service to a higher level while balancing multiple priorities. With a strong work ethic, and the ability to contribute and lead a team, the successful applicant excels at providing friendly,...


  • Vancouver, British Columbia, Canada Enbala Power Networks Canada Full time

    Company Enbala Power Networks CanadaName Customer Success SpecialistReq # 61976Employment Type Full TimeShift 1stGenerac Grid Services provides solutions directly to electric utilities, grid operators and energy markets to create a reliable and sustainable energy future, leveraging Generac products including PWRcell battery storage systems, Ecobee smart...


  • Vancouver, British Columbia, Canada Harbour Air Group Full time

    NOW HIRINGCUSTOMER SERVICE AGENT, VancouverAre you looking to work for one of Canada's Best Managed Companies? Do you enjoy working with a close team of supportive professionals? Do you want to commit to an organization with an outstanding record for safety and reliability? Are you searching for an employer who provides amazing perks and works hard to...

  • Dispatch Agent

    1 week ago


    Vancouver, British Columbia, Canada GAT Airline Ground Support Full time

    Must be able to work a minimum of 25 hours per week. Previous Dispatch experience is preferred.Dispatcher Passenger AssistanceReports To:Supervisor Passenger Assistance (PAA)SummaryThis position is responsible for ensuring special service requests are dispatched to the appropriate service agent to


  • Vancouver, British Columbia, Canada Dye & Durham Corporation Full time

    FULL ONSITE WORK FROM VANCOUVER OFFICEWHO ARE WE?Are you looking to build an exciting and dynamic career at a company with prestigious blue-chip clients and international reach? Dye & Durham, a leading global provider of cloud-based software and technology solutions, is focused on an unwavering commitment to customer excellence and to the personal and...


  • Vancouver, British Columbia, Canada Rove Concepts Full time

    Rove Concepts is looking for a skilled Call Center Agent Supervisor to oversee our Claims Team.NOTE- this role is for local residents only as you will be working on-site at our Vancouver office.If you are: *committed to service excellence; are consistent, caring, and dependable with a passion for helping others; are a consummate professional with a...


  • Vancouver, British Columbia, Canada WestJet Full time

    Why WestJet:Every WestJet journey has the potential to enrich lives; a career with us is no exception.WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.Join us and love where you're going.What this role is all about:WestJet's Customer...


  • Vancouver, British Columbia, Canada Body Energy Club Full time

    Who is Body Energy Club?Body Energy Club is all about community and customer connection by supporting a healthy lifestyle to make a positive impact. We are a local Vancouver company of 19 retail stores focused on vitamins, nutritional supplements, and proteins. Each location includes a smoothie bar serving refreshing smoothies, bowls, and juices using real...

  • Lf3 Coach

    1 week ago


    Vancouver, British Columbia, Canada Altea Active Full time

    Not all small group training needs to be a random assortment of exercises to make people tiredClients who enjoy the small group environment deserve a quality product.LF3 is taking a stand against nonsensical programming and group training that is NOT results driven. LF3 is the first successful training system to be effectively implemented into a large club...

  • Lf3 Coach

    1 week ago


    Vancouver, British Columbia, Canada Altea Active: West 6 Full time

    Not all small group training needs to be a random assortment of exercises to make people tiredClients who enjoy the small group environment deserve a quality product.LF3 is taking a stand against nonsensical programming and group training that is NOT results driven. LF3 is the first successful training system to be effectively implemented into a large club...

  • Lf3 Coach

    1 week ago


    Vancouver, British Columbia, Canada Altea Active Full time

    Not all small group training needs to be a random assortment of exercises to make people tiredClients who enjoy the small group environment deserve a quality product.LF3 is taking a stand against nonsensical programming and group training that is NOT results driven. LF3 is the first successful training system to be effectively implemented into a large club...


  • West Vancouver, British Columbia, Canada Aboriginal Community Career Employment Services Society Full time

    Student Support CoachReporting to the Director of Programs, the Student Support Coach provides ongoing mentorship and support for students in ACCESS programs. The Student Support Coach is also responsible for preparing reporting as required by the Director of Programs and our funders.Our Student Support Coach has a variety of key duties and...


  • Vancouver, British Columbia, Canada Time Rich Life Full time

    You are someone who loves to encourage and empower others to thrive** You have great verbal and written communication skills You have a growth mindset, and a strong desire to develop your own leadership You are business-minded. A multi-tasker with the energy and commitment to follow through and deliver You love being part of a dynamic, innovative...

  • Agile Coach

    1 week ago


    Vancouver, British Columbia, Canada Teck Resources Limited Full time

    Responsibilities: Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures. Be responsible for the Agile maturity journey for an assigned domain/portfolio/team of teams pathing out and documenting their plan with them to reach their maturity goals. Ensure Scrum, Kanban, and/or Scaled Agile practices are used and...


  • Vancouver, British Columbia, Canada CBRE Full time

    Posted- 05-Mar-2024- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Data & Analytics, Engineering/Maintenance- Location(s)- Vancouver - British Columbia - Canada- JOB SUMMARYThe purpose of this position is to manage and support the implementation of energy initiatives across a large portfolio of properties, with a focus on electrical...


  • Vancouver, British Columbia, Canada Real Estate Webmasters Full time

    REW is looking for a passionate Customer Support Specialist to join our high tech, high performing Customer Experience Team. We are excited to welcome the next REW Support Superstar to be on the front line and provide best in class support for our clients. This role is responsible for delivering support and customer advocacy, while ensuring our customers...