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Director, Implementation

3 months ago

Montreal, Quebec, Canada ADP Full time
ADP is hiring a DIRECTOR, IMPLEMENTATION (bilingual) for its Montreal Office.

ABOUT ADP

We are a global HR service leader serving over 1,000,000 clients in 140 countries and providing a home to more than 63,000 associates worldwide. ADP has the experience and scale to customize human resources solutions for businesses of all sizes – from small business to global enterprise – across all industries. From hire to retire, we reimagine and design what it means to work, and doing so in profound ways. We are always creating with people in mind. Starting with our own. In Canada, the company has more than 1,800 associates dedicated to providing a level of personalized attention and expertise that no in-house software package or systems vendor can match. With a client base of more than 50,000 organizations across Canada, ADP pays one in five Canadians in the private sector. Headquartered in Toronto, ADP Canada also has offices in Halifax, Montreal, Calgary, and Vancouver.

We pride ourselves on offering a stable work environment, an inclusive and welcoming community and unlimited career growth opportunities through our multiple learning and development programs, tuition reimbursement and NPI paid certification and membership. As an HCM leader, not only do we focus on work-life balance and flexibility, but also on providing financial wellness programs topped by group RRSP plans with company match. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

Find out more on and #ADPLife

MORE THAN A WORKPLACE

Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we've earned accolades from some of the industry's most respected thinkers for being one of the best places to work. To name a few, we have been recognized as a Greater Toronto's Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company. Learn more about diversity, equity, and inclusion at ADP on our YouTube channel:

YOUR ROLE

As a Director of Implementation, you will lead our National Implementation teams by focusing on the successful implementation of new payroll, human resource or Time and Labour Management (TLM) clients as well as the conversion of existing clients. You will be responsible for directing the process and monitoring metrics for successful implementation as defined by ADP's Quality Implementation standards, productivity and performance measurements and budget goals. This director works collaboratively with other functional units and removes roadblocks to successfully implement and maintain quality for our clients.

To learn more about careers in Implementation at ADP, visit:

Ready to #MakeYourMark? Apply now

What you'll do:
  • Provide strategic leadership, direction and support to the implementation team to ensure we are meeting key performance indicators for Starts, Client Satisfaction, No Starts and time to start.
  • Be an agent of change. Continually evaluate and enhance processes and tools across the team. Drive innovative changes resulting in sustained performance improvements and client experience.
  • Foster and enhance relationships with key stakeholders across the business.
  • Provide operational leadership for the Implementation team, including day to day business direction to regional offices.
  • Report to the business on the performance of the Implementation team against key performance indicators, including the development and execution of specific action plans for improvement.
  • Analyze the client's Payroll and/or Human Resource requirements and recommend sustainable solutions that will meet their needs and provide the client with the value required to offset or exceed their investment.
  • Interpret and analyze information at a client level, distill the information and present the information or recommended solution in a format meaningful to the Senior Executive level.
what's required:

Education
  • University Graduate or Professional Certificate with related experience
TO SUCCEED IN THIS ROLE:
  • Prior experience in on boarding clients into Software as a Service environment, preferably in a payroll or HR Service environment. Minimum 10 years in a management/leadership position.
  • Experience in leading a team to consistently deliver results in a high volume and dynamic environment.
  • Proven ability to establish and maintain effective, constructive relationships with internal and external clients.
  • Advanced technical knowledge related to Payroll, Human Resources and TLM market areas.
  • Advanced knowledge of MS Word, Excel, PowerPoint, and MS Project.
  • Advanced knowledge of the Payroll and Human Resources industries.
  • Advanced understanding of the impact and implications of political, social, economic, technological and competitive trends on client organizations.
  • In-depth knowledge of implementation processes, procedures and project management methodologies
  • Competent knowledge of ADP products and mainframe.
  • Must have extensive experience leading large, diverse teams within a B2B environment.
  • Proven leadership of transformational change, delivering measurable results.
  • Demonstrated capability to lead quality-focused initiatives and drive organizational excellence (e.g., Six Sigma).
  • Demonstrated ability to lead and instill a results-oriented culture through process re-engineering.
  • Proven track record in team building and leadership, experience integrating different functional groups to work together.
  • Experience leading a virtual team and/or global staffing experience is required.
Preferred
  • Bilingual (English/French) is a must
*Quebec candidates: While French is required for Quebec based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP's headquarters and international sites.

Attributes
  • Outstanding customer management skills, including diplomacy, clear communication style and relationship development.
  • Has a strong understanding of technical, cost and risk implications of potential solutions and how to incorporate them into recommendations.
  • Ability to think strategically, grasp business linkages and communicate to others.
  • Demonstrated ability to set and achieve performance requirements.
  • Proven ability to identify and drive continuous improvements.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
  • Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
  • Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
  • Focus on your mental health and well-being. We take care of one another and offer support for your well-being... because healthy associates are happy ones.
  • Go Global. With operations around the world, exciting new networking opportunities abound.
  • Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
  • Innovate. Problem-solve. Shape the future of work with people you like.
  • Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
What are you waiting for? Apply now

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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
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