Warranty Coordinator

1 week ago

Old Toronto, Ontario, Canada Enercare Full time

Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you.

Job Title: Warranty Coordinator
Reporting To: Warranty Manager
Department: Home Services
Rate of Pay: Range 2 as per the Collective Agreement
Location: 30 High Meadow Pl
File Number: 2495
Hours: 35 hours per week: Monday to Friday, 9:00am – 4:30pm

This position fulfills an important role in the product & parts supply channel and is responsible for processing and controlling warranty and part returns through the Warranty Department on behalf of the Service Patches and Districts. Other duties include the co-ordination of product returns from the FSL locations across Ontario; processing and managing claims to vendors and manufacturers for warranty / vendor credits.

Responsibilities:

  • Follow up with product & parts suppliers regarding warranty claims and procedures
  • Screen, qualify and prepare warranty claim/performance reports
  • Track return parts/products for warranty or vendor credit
  • Reconcile claims, update system and resubmit as required
  • Sort / Scrap parts
  • Credit appropriate patches / districts for credit received

Qualifications:

  • Grade 12 education or equivalent
  • Excellent computer skills (Access, Clarify, Excel, Good working knowledge of GERS)
  • Good working knowledge & understanding of all warehouse processes and how they relate to end customer satisfaction
  • Excellent interpersonal skills, results – oriented
  • Ability to lift 40 to 80 lbs.
  • Forklift License in place, or willing to be trained, (re-)certified
  • Willing to work in a team environment and able to work in a warehouse environment, safety shoes are mandatory
  • Ability to work in a fast-paced, pressure-filled area

This position applies to UNIFOR Local 975.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare's recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant's accessibility needs due to disability and are available upon request.

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