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Customer Support Representative
2 weeks ago
Responsibilities:
- Assist customers with inquiries and concerns
- Analyze customer needs and recommend appropriate solutions
- Maintain accurate and detailed customer records through data entry
- Resolve customer inquiries in a professional and timely manner
- Collaborate with other team members to improve customer support processes
Experience:
- Previous experience in a customer service role is preferred, retail, restaurant or CSR
- Strong phone etiquette and communication skills
- Fluent in English and French is necessary
- Ability to effectively communicate complex information to customers
- Proficient multitasker and navigating computer systems with multiple screens
Job Types:
Full-time, Permanent
Salary:
From $49,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Onsite gym
- Onsite parking
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Education:
- Secondary School (preferred)
Experience:
- Customer service: 2 years (required)
Ability to Commute:
- Winnipeg, MB R3B 1K9 (preferred)
Ability to Relocate:
- Winnipeg, MB R3B 1K9: Relocate before starting work (preferred)
Work Location:
Hybrid remote in Winnipeg, MB R2Y 0L3
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