Customer Support Representative

2 weeks ago


Winnipeg, Manitoba, Canada Heidi headhunting Full time

Responsibilities:

  • Assist customers with inquiries and concerns
  • Analyze customer needs and recommend appropriate solutions
  • Maintain accurate and detailed customer records through data entry
  • Resolve customer inquiries in a professional and timely manner
  • Collaborate with other team members to improve customer support processes

Experience:

  • Previous experience in a customer service role is preferred, retail, restaurant or CSR
  • Strong phone etiquette and communication skills
  • Fluent in English and French is necessary
  • Ability to effectively communicate complex information to customers
  • Proficient multitasker and navigating computer systems with multiple screens

Job Types:
Full-time, Permanent

Salary:
From $49,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite gym
  • Onsite parking
  • Paid time off
  • Tuition reimbursement
  • Vision care
  • Wellness program

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Education:

  • Secondary School (preferred)

Experience:

  • Customer service: 2 years (required)

Ability to Commute:

  • Winnipeg, MB R3B 1K9 (preferred)

Ability to Relocate:

  • Winnipeg, MB R3B 1K9: Relocate before starting work (preferred)

Work Location:
Hybrid remote in Winnipeg, MB R2Y 0L3

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