Guest Services Representative

1 week ago

Toronto, Ontario, Canada Canada Lands Company Full time

Company:
CN Tower

Location:

CN Tower - Attractions, 290 Bremner Blvd, Toronto, ON

Employment Status:
Employee (Casual)

Short Summary:

To provide CN Tower guests with superior service through friendly interactions, service excellence and efficient guest flow control. Work in any/all Guest Services areas providing timely service and accurate product information.

Act as ambassadors of the CN Tower and the City of Toronto, engaging, entertaining and providing information to guests throughout their visit.

Operate any of the department's core services, including monitoring guest queuing areas, the elevators and any attractions. Assist in any Guest Service areas as required.

  • Demonstrate excellent product and service knowledge
  • Demonstrate superior communication and listening skills
  • Present a professional image to guests; act as ambassador of the CN Tower and the City of Toronto
  • Execute role in specific areas of responsibility while demonstrating quality focus and delivery
  • Interact with guests and ensure an entertaining guest experience
  • Utilizing the ViewFinder App on tablets with guests on upper levels
  • Scanning and verifying the different ticket types
  • Operating and ensuring safe travel in the elevators
  • Ensure that Guest Services areas are in presentable condition, assisting in cleaning where necessary
  • A willingness to be crosstrained
  • Setting up meeting rooms and other areas for functions and events
  • Adhere to all Company policies and departmental procedures
  • Other duties as required

Qualifications:

  • Customer service experience is required.
  • Hospitality and tourism experience is an asset.
  • A secondary school diploma is an asset.
  • Bilingual (English/French) an asset.

Working Conditions:

  • Ability to stand or walk for long periods of the day.
  • Ability to work in varying weather conditions (including but not limited to cold and hot weather, rain and windy conditions).
  • Flexible to work rotating shifts, which includes but is not limited to evenings, weekends, holidays and overtime as required.

Location:

CN Tower - Attractions, 290 Bremner Blvd, Toronto, ON

Employment Status:
Employee (Casual)

COMPANY OVERVIEW:


Located in the heart of the Entertainment District, the CN Tower is a quintessential Canadian experience, welcoming over 1.8 million visitors each year, and we pride ourselves in our dynamic and diverse culture.

With our commitment to service excellence at every guest interaction, CN Tower employees help to create an experience that is truly unique to the City of Toronto.


SO WHAT ARE YOU WAITING FOR?


Please visit our Career Portal any time for new job openings and to keep your resume and contact information up to date.

Experience the thrill of Canada's Wonder of the World as a member of an award winning team... climb your way to a 553.33m career.


Canada Lands Company CLC Limited is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Canada Lands Company is proud to provide employment accommodation during the recruitment, selection and/or assessment processes.

Should you require an accommodation, please inform us as soon as possible and we will work with you to meet your accessibility needs.

  • Guest Services Representative

    1 week ago

    Toronto, Ontario, Canada Jll Full time

    JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and...

  • Hiring Guest Service Representatives

    1 week ago

    Toronto, Ontario, Canada WAXON Laser + Waxbar Full time

    INTERESTED IN BEING PART OF THE HOTTEST BAR IN TOWN?WAXON Laser + Waxbar is looking for friendly, motivated applicants with professional experience and a winning attitude to join our Guest Service teamDescription: Starting at $16 per hour plus bonus incentives Position: Guest Services RepresentativePrimary Responsibilities: Greeting and checking in Guests...

  • Guest Service Representative

    1 week ago

    Toronto, Ontario, Canada Marriott International Full time

    POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and...

  • Guest Service Representative

    4 weeks ago

    Toronto, Ontario, Canada Courtyard Toronto Downtown Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard Toronto Downtown, 475 Yonge Street, Toronto, ONT, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOrganize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and...

  • Guest Service Representative

    1 month ago

    Toronto, Ontario, Canada Courtyard Toronto Downtown Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard Toronto Downtown, 475 Yonge Street, Toronto, ONT, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOrganize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and...

  • Guest Service Representative

    4 weeks ago

    Toronto, Ontario, Canada Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard Toronto Downtown, 475 Yonge Street, Toronto, ONT, CanadaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOrganize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations....

  • Guest Service Representative

    1 month ago

    Toronto, Ontario, Canada Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard Toronto Downtown, 475 Yonge Street, Toronto, ONT, CanadaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOrganize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations....

  • Guest Service Representative

    3 weeks ago

    Toronto, Ontario, Canada Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard Toronto Downtown, 475 Yonge Street, Toronto, ONT, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOrganize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and...

  • Guest Services Representative

    1 week ago

    Toronto, Ontario, Canada Elmwood Spa Full time

    Elmwood Spa is the largest day Spa in Toronto that has been in business for 40 years. Come work for a well known SpaIn this role you will set the tone for the full spa experience by interacting with the guest from the first introduction when they schedule a service, guiding them throughout their journey from check-in to services, check-out or providing them...

  • Guest Service Representative

    1 week ago

    Toronto, Ontario, Canada Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard Toronto Downtown, 475 Yonge Street, Toronto, ONT, CanadaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementJOB SUMMARYWelcome to our familyAs a world-class leader in the travel industry, there's no better place to make your mark. If you have the natural...

  • Full Time Guest Service Representative

    1 week ago

    Toronto, Ontario, Canada EightSix Network Inc Full time

    Job Type: Part-Time We define this as a friendly, patient and intuitive customer service pro who knows how to maintain a Zen demeanor while thriving in a busy work environment and ensuring guests have an exceptional experience. Full benefits package for full-time employees Retirement savings plan Family and friends discounts on travel, tech, food,...

  • Guest Services Agent

    1 week ago

    Toronto, Ontario, Canada Ace Hotel Toronto Full time

    Begin at the beginning. Ace Hotel Toronto seeks kind, curious and industrious humans to join our family.Ace Hotel Toronto is our first-ever home in Canada, in the heart of the Fashion District, near St. Andrew's Market and Playground.Our Guest Services Agent is responsible for all things Guest Service for the hotel. Assisting guests with luggage, checking...

  • Guest Services Manager

    1 week ago

    Toronto, Ontario, Canada Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Sheraton Gateway Hotel in Toronto International Airport, Terminal 3, Toronto AMF, P.O. Box 3000, Toronto, Ontario, CanadaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYServes as the property Manager on Duty and oversees all property operations, ensuring...

  • Guest Services Manager

    1 week ago

    Toronto, Ontario, Canada 365 Parking Full time

    Job Number:Job Category: Rooms & Guest Services OperationsLocation: The Westin Harbour Castle Toronto, 1 Harbour Square, Toronto, ONT, Canada VIEW ON MAPSchedule: Full-TimeLocated Remotely?: NRelocation?: NPosition Type: ManagementJob Summary:Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of...

  • Guest Services Manager

    1 week ago

    Toronto, Ontario, Canada Marriott Full time $61,000 - $79,000

    Additional Information Overnight Job Category Rooms & Guest Services Operations Location Delta Hotels Toronto, 75 Lower Simcoe Street, Toronto, ONT, Canada VIEW ON MAP Schedule Full-Time Located Remotely? Relocation? Position Type Management Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of...

  • Guest Service Manager

    1 week ago

    Toronto, Ontario, Canada InnVest Hotels-Holiday Inn Express Toronto Downtown Full time

    THE OPPORTUNITY:GUEST SERVICE MANAGERREPORTS TO GENERAL MANAGERTHE COMPANY:Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.Our company culture is built on collaboration. A nimble...

  • Guest Services Manager

    1 week ago

    Toronto, Ontario, Canada Marriott International Full time

    JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the...

  • Guest Services Manager

    3 weeks ago

    Toronto, Ontario, Canada Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Toronto, 75 Lower Simcoe Street, Toronto, ONT, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYServes as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and...

  • Guest Services Manager

    1 week ago

    Toronto, Ontario, Canada Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Toronto, 75 Lower Simcoe Street, Toronto, ONT, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYServes as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and...

  • Guest Services Manager

    1 week ago

    Toronto, Ontario, Canada Marriott Full time

    Additional Information OvernightJob Number Job Category Rooms & Guest Services OperationsLocation Delta Hotels Toronto, 75 Lower Simcoe Street, Toronto, ONT, Canada VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring...