Guest Service Specialist

1 week ago


Toronto, Ontario, Canada One King West Hotel & Residence Full time

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Required to work overnight shifts.
  • Respond to internal and external guests requests
  • Responsible for maintaining high and consistent level of Guest Services
  • Acknowledge guest complaints and ensure guests needs are met
  • Execute guest checkins, checkouts and reservations
  • Answer telephone calls and guest inquires
  • Completion of various daily reports, posting changes and managing personal float
  • Balance individual cashier audits, including credit card and cash transactions
  • Familiar with all Health & Safety, fire and emergency procedures
  • Complete daily task lists
  • Ensure interdepartmental communication and cooperation in the interest of guest satisfaction
  • Support other Front Office functions, such as Reservations, Lobby Services and Satellite Lobbies as required
  • Followup and communicate pertinent guest related facts to colleagues and superiors
  • Knowledge of hotel events, rates and packages
  • Participation in monthly communication meetings, committees and projects as required
  • Understand all programs offered, including marketing and strategic partnerships with other organizations
  • Able to inform guests about all hotel facilities and hotel history
  • Maintain a high standard of professionalism, dress, uniform and body language
  • Additional duties as assigned

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

  • Previous experience in Front Office is an asset
  • Knowledge in Opera Cloud and Microsoft Office
  • Professional telephone etiquette
  • Excellent command of the English language both oral and written
  • Demonstrate customer service ethic and have a friendly and outgoing disposition
  • Proven abilities in handling irate customers with effective resolutions
  • Well developed communication and organization skills with abilities to multitask in a fastpaced environment
  • Excellent computational and analytical abilities and keen attention to detail
  • Ability to handle pressure and multiple tasks
  • An enthusiastic, self directed, team player with high level of adaptability to rapidly changing demands

Salary:
$25.68-$26.68 per hour

Benefits:

  • Dental care
  • Paid time off
  • Vision care

Work Location:
In person

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