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information technology

3 months ago


Montreal, Quebec, Canada Groupe JNC 1944 Inc. Full time

Position: Technical Support Analyst

Company: Unnamed

Durée de l'emploi: Permanent

Langue de travail: Anglais ou Français

Heures de travail: 75 hours bi-weekly

Education:

Expérience:

Education
  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • or equivalent experience
Work setting
  • General office
  • Private sector
  • Information technology
Tasks
  • Give access to computer networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
Supervision
  • No supervision responsibility
Work conditions and physical capabilities
  • Sitting
  • Combination of sitting, standing, walking
Personal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty
Experience
  • 1 to less than 7 months
Health benefits
  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits
Financial benefits
  • Life insurance
Long term benefits
  • Long-term care insurance
  • Maternity and parental benefits
Other benefits
  • Free parking available
  • Learning/training paid by employer
  • On-site amenities
  • On-site recreation and activities
  • Paid time off (volunteering or personal days)
  • Parking available
  • Travel insurance