Manager, Operations, Controls and Governance

1 week ago

Montreal, Quebec, Canada Manulife Full time

_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you. _

Working Arrangement
Hybrid


The Manager, Operations, Controls & Governance, reporting to the Director, Operations, Controls & Governance is responsible for supporting the Canadian Retail Operations team in the identification and management of risks, and for ensuring that operational controls are designed effectively, in place and operating effectively.


The Manager will be responsible to develop and/or update Risk and Control Self-Assessments (RCSAs), report operational incidents in the risk management system or records, and help control owners in identifying issues and remediation actions when identifying gaps.

The Manager will work closely with the Global Wealth Asset Management (GWAM) Operations Risk Management team as well as other collaborators such as Compliance and Audit teams.


Your Contribution & Functions:

  • Provide support to the Canada Retail Operations and Shared Services teams in their management of risks with the purpose of improving operational risks controls.
  • Develop and/or update current Risk and Control Self-Assessments (RCSAs) for various Operations teams. Review the adequacy of risk management and internal controls and raise selfidentified issues and remediation actions.
  • Perform periodical test of controls, report findings to management, propose remediation plans and raise Issues and corrective action plans. Recommend new controls where gaps have been identified.
  • Work with various collaborators, such as Compliance, Risk Management, and internal and external Audit teams to support identification of issues and action plans to remediate control gaps
  • Collect, review and manage internal risk incidents/ loss events, ensure they are logged in timely and that corrective actions plans (CAPs) are developed and implemented within the given deadlines
  • Monitor corrective action plans and review evidence provided by control owners to close the issues.
  • Oversee the implementation of internal control process improvements based on audit points
  • Develop and provide regular risk reporting for senior management
  • Build and maintain close relationships with the various Operational Leaders as well as the GWAM Risk Management, Compliance and Audit teams.
  • Manage ad hoc initiatives related to controls and governance within target dates

Qualifications:

  • University degree in Finance or Accounting with a minimum of 5 years of relevant experience
  • Accounting designation, CPA designation as an asset
  • Excellent knowledge of internal controls to manage operational risks
  • Strong operational knowledge of investment products such as Mutual funds and segregated funds
  • Strong analytical and problemsolving skills
  • Strong organizational and planning skills
  • Demonstrate creative and critical thinking skills
  • Negotiation skills and the ability to develop strong working relationships
  • Effective communication skills both written and verbal, in both English and French (asset)

What motivates you?

  • Obsessing about customers, listening, engaging and act for their benefit.
  • Thinking big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

Our commitment to you

  • Valuesfirst culture
  • We lead with our Values every day and bring them to life together.
  • Boundless opportunity
  • We create opportunities to learn and grow at every stage of your career
  • Continuous innovation
  • We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity and Inclusion
  • We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship
  • We build a business that benefits all stakeholders and has a positive social and environmental impact.
LI-Hybrid

About John Hancock and Manulife

Manulife is an Equal Opportunity Employer

Salary & Benefits


The annual base salary for this role in the primary location of Montreal, Quebec is expected to be between $79,650.00 CAD - $143,370.00 CAD.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short

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