Water Billing Supervisor

1 week ago

Belleville, Ontario, Canada City of Belleville Full time


WATER BILLING SUPERVISOR
The City of Belleville, known as the 'Friendly City', is located at the mouth of the Moira River where it meets the picturesque Bay of Quinte. Experience world-class fishing, boating, cycling, and walking along approximately 14 kilometers of waterfront trails. Situated between Toronto and Montreal, and less than one hour from the U.S. border, the City truly is at the center of it all.

Approximately 56,000 people make Belleville their home and over 220,000 live within 30 minutes of the City. We are in close proximity to Prince Edward County where you can discover award winning wineries and numerous beaches including Sandbanks Provincial Park. We are home to Loyalist College of Applied Arts and Technology as well as Albert College, Canada's oldest co-ed boarding independent private school. The historic downtown core provides numerous restaurants, shopping and live music and theater venues for an amazing cultural experience. Our inviting blend of small-town warmth and big city amenities, quality of life and affordable housing make Belleville the perfect place to live, work and play. More information is available at

Currently, the City of Belleville has an exciting opportunity for a highly motivated, strategic, and dynamic individual to join our Finance Department as a Water Billing Supervisor. Position Type: Permanent Full-time
File Number: SV24-64
Closing Date: June 6, 2024, at 4:30 PM
Department: Finance Department
Number of Positions: One (1)
Hours of Work: Monday to Friday, 8:30 AM - 4:30 PM
Employee Group : Administrative Group
Salary/Rate of Pay: Grade 9 ($75, $90,
PURPOSE AND SCOPE:

The Water Billing Supervisor is responsible for the oversight of water and wastewater billing and customer service provided by the City of Belleville. This includes managing administrative tasks, supervising staff, improving processes, coordinating with other departments, and ensuring compliance with regulations. The Supervisor also plays a key role in budgeting, financial reporting, and addressing complex customer issues, while fostering positive relationships with internal and external stakeholders.

KEY DUTIES AND RESPONSIBILITIES:

  • Oversee the daily administrative operations pertaining to water/wastewater billing and customer service.
  • Coordinate and review month-end processes and reports associated with water/wastewater billing.
  • Provide direct supervision and training to water billing and customer service personnel.
  • Identify and implement strategies to improve billing and customer service processes.
  • Assist with departmental budget preparation and monitoring.
  • Assist in preparing and reconciling water-related working papers for the annual audit.
  • Conduct various analytical tasks, including calculating user rates, analyzing consumption trends, and reviewing water meter inventory.
  • Manage and direct the issuance of work orders to service personnel.
  • Manage and/or administer the City's water meter reading activities.
  • Collaborate with Taxation and Revenue personnel to evaluate, develop, and recommend new tools, policies, and procedures.
  • Prepare reports and documentation for regulatory agencies.
  • Provide assistance/support for interdepartmental projects.
  • Manage other City revenue activities as necessary/directed.
  • Utilize sound judgment and aid staff in addressing challenging or intricate water accounts.
  • Stay updated on relevant regulations and standards related to water services and ensure compliance.
Note: Above duties are representative of a typical position and are not to be construed as a/I-inclusive.

EDUCATION/SPECIALIZED TRAINING/SKILLS:
Minimum Qualifications:
  • College Diploma or University Degree in Business Administration or related program.
  • Proficiency in office software and systems, including Microsoft Office; particularly MS Excel.
Preferred Qualifications:
  • Strong organizational and time-management skills.
  • Excellent communication and interpersonal skills.
  • Advanced knowledge of water department operations and regulations.
  • Ability to understand and calculate all aspects of water billing.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and decision-making abilities.
  • Excellent de-escalation skills
WORK EXPERIENCE:
Minimum Qualifications:
  • Minimum 2 years of supervisory experience, preferably in a municipal or public sector setting.
Preferred Qualifications:
  • Comprehensive knowledge of handling third-party collections, bankruptcy cases, landlord-tenant disputes, power of sale proceedings, interactions with financial institutions, and compliance with privacy regulations.
  • Comprehensive knowledge of the Municipal Act, 2001 and other legislation relevant to municipal water and wastewater.
  • Ability to research and draft reports.
WHAT'S IN IT FOR YOU:
  • Competitive market salary
  • Competitive employer-paid extended health benefits
  • OMERS Pension Plan
  • Opportunity to enter a hybrid work arrangement subject to applicable policies and approvals, following the successful completion of the probationary period.
  • Live, work, and play in the beautiful city of Belleville and experience all that it has to offer.
HOW TO APPLY:
City of Belleville – Employment Opportunities

We thank all applicants who apply but advise that only those selected for an interview will be contacted.

Please be advised that the City of Belleville uses email to communicate with their applicants for open job postings. It is the applicant's responsibility to include an updated email address that is checked frequently and accepts emails from unknown users. As we send time-sensitive correspondence regarding recruitments via email, it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the job posting.

Applicants will be required to provide at their own expense a satisfactory criminal reference check dated within the past six (6) months and if deemed a requirement of the position, a driver's abstract to the Human Resources Department on or before the date of the interview but no later than the commencement of employment if selected.

The City of Belleville is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process.

Personal information and any supporting material will be administered in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).

Do you have a College Diploma or University Degree in Business Administration or related program?*

Do you have proficiency in office software and systems, including Microsoft Office; particularly MS Excel.*

Please rate your proficiency level with MS Excel out of 5. With 5 being extremely proficient and 1 being not proficient at all.*

Do you have a minimum 2 years of supervisory experience, preferably in a municipal or public sector setting?*

Do you have familiarity with the Municipal Act, 2001?*

Are you legally entitled to work in Canada?*

Do you currently or have you previously worked for the City of Belleville?*

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