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Logistics Coordinator
3 months ago
Position:
Logistics Coordinator
Main Purpose of Job:
To enter orders into the TMS system, find trucks for customer orders, negotiate with carriers/customers to move freight in the most efficient way possible while meeting the expectation of our customers.
Reports to:
Dispatch Manager
Duties and Responsibilities:
- Field and direct all incoming phone calls as required
- Responsible for order entry, using a check list for accuracy. This includes pick up/delivery addresses, contacts at each location, PO/SO/Reference #s, using our checklist to be thorough and precise.
- Carrier search and rate negotiation (accessing TMS History as leverage)
- Dispatching contracts to carriers, with all/any special instructions, once rate has been agreed upon
- Confirming customs broker information and entering into TMS
- Saving all documents (BOLS/Customs docs/Packing lists) to the server
- Ensuring Carriers have insurance, and an acceptable safety rating before securing
- Resolving any issues regarding any order with the carrier brought to dispatch by Customer Service. This may include any accessorial, carrier delays or service problems that are more than just minor and CS cannot resolve quickly.
- Finalizing any accessorial charges brought to your attention by customer service with the carrier and the customer
- To handle all aspects of the company's operations from phone calls to dealing with carriers
- To track and trace current loads
- Collect POD from carriers within a reasonable amount of time
- Add carrier packets and update profiles
- Update shippers and consignee profiles
- To assist in saving documentation, customs docs and facilitating the docs to carriers
Qualifications:
- Excellent verbal and written communication skills.
- Extensive knowledge of customer service procedures and principles.
- Organized with attention to detail takes pride in work
- Multitasker with strong ability to prioritize effectively
- Ability to adapt to new software with strong typing skills
- Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor
- Excellent problemsolver skills, very resourceful
- Strong ability to prioritize effectively
- Proficient in Microsoft Office Suite or related software
- Takes pride and ownership of work
- Transplus or Fleet Manager experience is a plus
- Previous Industry experience is a plus
Working Conditions:
- Shift: Rotation of 4 days on, 4 days off
- Hours: 9am to 9pm (12hour shifts)
Job Types:
Full-time, Permanent
Job Types:
Full-time, Permanent
Salary:
From $42,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- Onsite parking
- Paid time off
- Vision care
Schedule:
- 12 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus pay
- Commission pay
- Overtime pay
Experience:
- 3PL: 3 years (preferred)
- Non Asset 3PL Dispatch: 1 year (preferred)
Work Location:
One location