Current jobs related to Technical Support Specialist - Markham, Ontario - Jonas Software UK

  • IT Support Specialist

    3 weeks ago

    Markham, Ontario, Canada PACE Technical Full time

    Join our team as an IT Support Specialist and expand your expertise in all things IT. We're looking for a skilled professional to provide top-notch support to our clients.At PACE Technical, we're dedicated to delivering client-centric IT solutions. As a Technical Service Representative, you'll be part of a close-knit team that's passionate about innovation...

  • IT Support Specialist

    4 weeks ago

    Markham, Ontario, Canada PACE Technical Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at PACE Technical. As a key member of our Service Desk Department, you will be responsible for providing exceptional technical support to our clients and ensuring their IT needs are met.Key ResponsibilitiesProvide technical support to clients via phone, email, and remote...

  • Technical Support Specialist

    1 month ago

    Markham, Ontario, Canada F12 Full time

    Job Title: Technical Support SpecialistF12 is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.Key Responsibilities:Respond to technical issues and provide timely resolutionsConsult technical...

  • Technical Support Specialist

    1 month ago

    Markham, Ontario, Canada F12 Full time

    Job Title: Technical Support SpecialistF12 is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.Key Responsibilities:Respond to technical issues and provide timely resolutionsConsult technical...

  • Technical Support Specialist

    3 weeks ago

    Markham, Ontario, Canada F12 Full time

    Job Title: Technical Support SpecialistF12 is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our employees, troubleshooting computer issues, and implementing solutions.Key Responsibilities:Respond to user inquiries and provide technical...

  • Technical Support Specialist

    2 months ago

    Markham, Ontario, Canada F12 Full time

    Job Title: Technical Support SpecialistF12 is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.Key Responsibilities:Respond to technical inquiries and resolve issues in a timely and efficient...

  • Technical Support Specialist

    2 months ago

    Markham, Ontario, Canada F12 Full time

    Job Title: Technical Support SpecialistF12 is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.Key Responsibilities:Respond to technical inquiries and resolve issues in a timely and efficient...

  • Technical Support Specialist

    4 weeks ago

    Markham, Ontario, Canada STONEFORGED TECHNOLOGY INC. Full time

    {"h2": "Job Summary", "p": "At Stoneforged Technology Inc., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your expertise will be invaluable in resolving issues and ensuring seamless...

  • Technical Support Specialist

    4 weeks ago

    Markham, Ontario, Canada STONEFORGED TECHNOLOGY INC. Full time

    {"h2": "Job Summary", "p": "At Stoneforged Technology Inc., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your expertise will be invaluable in resolving issues and ensuring seamless...

  • Technical Support Specialist

    2 months ago

    Markham, Ontario, Canada CB Canada Full time

    {"h1": "Technical Customer Service Helpdesk Specialist", "p": "At CB Canada, we are seeking a skilled Technical Customer Service Helpdesk Specialist to join our team. As a Technical Customer Service Helpdesk Specialist, you will provide technical assistance and answers to customer questions, assisting them by troubleshooting installation or providing product...

  • Technical Support Specialist

    2 months ago

    Markham, Ontario, Canada CB Canada Full time

    {"h1": "Technical Customer Service Helpdesk Specialist", "p": "At CB Canada, we are seeking a skilled Technical Customer Service Helpdesk Specialist to join our team. As a Technical Customer Service Helpdesk Specialist, you will provide technical assistance and answers to customer questions, assisting them by troubleshooting installation or providing product...

  • Technical Support Specialist

    4 weeks ago

    Markham, Ontario, Canada STONEFORGED TECHNOLOGY INC. Full time

    {"h2": "Job Summary", "p": "At Stoneforged Technology Inc., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your expertise will be essential in researching and implementing solutions,...

  • Technical Support Specialist

    4 weeks ago

    Markham, Ontario, Canada STONEFORGED TECHNOLOGY INC. Full time

    {"h2": "Job Summary", "p": "At Stoneforged Technology Inc., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your expertise will be essential in researching and implementing solutions,...

  • Technical Support Specialist

    3 weeks ago

    Markham, Ontario, Canada F12 Full time

    Job Title: Technical Support SpecialistAbout the Role:F12 is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.Key Responsibilities:Respond to user inquiries and provide technical support via...

  • Technical Support Specialist

    3 weeks ago

    Markham, Ontario, Canada Computer Talk Full time

    About the Role:ComputerTalk is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. This role involves troubleshooting and resolving technical issues, implementing solutions that meet customer...

  • Technical Support Specialist

    2 months ago

    Markham, Ontario, Canada CB Canada Full time

    Technical Customer Service Helpdesk SpecialistCB Canada is seeking a skilled Technical Customer Service Helpdesk Specialist to join our team in Markham, ON. As a Technical Customer Service Helpdesk Specialist, you will provide technical assistance and support to customers, troubleshooting installation issues and providing product solutions for their network...

  • Technical Support Specialist

    2 months ago

    Markham, Ontario, Canada CB Canada Full time

    Technical Customer Service Helpdesk SpecialistCB Canada is seeking a skilled Technical Customer Service Helpdesk Specialist to join our team in Markham, ON. As a Technical Customer Service Helpdesk Specialist, you will provide technical assistance and support to customers, troubleshooting installation issues and providing product solutions for their network...

  • Technical Support Specialist

    3 weeks ago

    Markham, Ontario, Canada Computer Talk Full time

    About the Role:ComputerTalk is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary focus will be on troubleshooting and resolving technical issues related to our products and...

  • Technical Support Specialist

    1 month ago

    Markham, Ontario, Canada STONEFORGED TECHNOLOGY INC. Full time

    {"h2": "Job Summary", "p": "At Stoneforged Technology Inc., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your expertise will be invaluable in resolving issues and ensuring seamless...

  • Technical Support Specialist

    1 month ago

    Markham, Ontario, Canada STONEFORGED TECHNOLOGY INC. Full time

    {"h2": "Job Summary", "p": "At Stoneforged Technology Inc., we are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your expertise will be invaluable in resolving issues and ensuring seamless...

Technical Support Specialist

2 months ago

Markham, Ontario, Canada Jonas Software UK Full time

About the Role

We are seeking an experienced Technical Support Analyst to join our Club Software Support Team. This role is an entry-level position with limited and specific duties to start, and over time, will contribute to the team across all areas.

Key Responsibilities

  • Troubleshoot common issues, including activations, installs, printing issues, and some common errors.
  • Troubleshoot client technical issues, including networking and hardware issues to a smaller degree, and permissions.
  • Serve as a Tier 2 escalation point between clients and Jonas.
  • Run SQL scripts to correct various issues, create SQL queries, and review system logs.
  • Trace software to determine root causes of issues.
  • Keep clients informed of progression with issues and provide follow-up as necessary.
  • Collaborate with other departments or offices as necessary to expedite resolutions.
  • Promote and maintain a high-quality, professional, service-oriented company image among clients.
  • Assist with testing of club products.
  • Assist in after-hours rotation (once knowledge level is there).

Requirements

  • 2+ years of experience working in a technical role, preferably a technical support role, involving close communication with customers and internal support teams.
  • Experience in accounting-based applications, preferably in the Private or Public Golf Club Industries, Hotel, or other related Hospitality Industries is an asset.
  • Knowledge and experience with SQL, advanced Excel, and database structure.
  • Knowledge of Providex is an asset.
  • Experience with networking and troubleshooting, including Citrix, Terminal services, and Virtual Servers is a must.
  • Proven ability to meet deadlines and work in a fast-paced environment.
  • Experience working with the Microsoft Office suite, including Microsoft Word and Microsoft Excel.
  • Experience working with various operating systems, including Windows 10, Windows 11, and Windows Server Operating Systems.
  • Strong communication and soft skills are a must.
  • Proven ability to problem-solve and teach others.
  • Excellent organizational and time management skills.

About Jonas Software

Jonas Software is the leading provider of enterprise management software solutions to the Private and Semi-private Club, Foodservices, Construction, Metal Service Centers, Moving & Storage, and Attractions & Leisure, Fitness & Sports industries. We are a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

Why Join Us

At Jonas Software, we offer a dynamic and challenging work environment, with opportunities for growth and development. We are committed to providing our employees with the skills and knowledge they need to succeed in their roles and advance in their careers.