Dual Floor Supervisor-moh

2 weeks ago


Milton, Ontario, Canada Great Canadian Full time

Position Summary

Under the general direction of the Gaming Manager, Table Games, this position is responsible for monitoring the day-to-day activities of table games operations in the Salon/Salon Premium area while establishing a nd contributing to a safe and welcoming work environment for all team members.

Provides input on performance evaluations and assists with the implementation all new table games initiatives. Ensures adherence to the Company
- s policies and pr ocedures, motivates and leads by example and supports Great Canadian
- s learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

  • Monitors Dealers in a n assigned Salon/Salon Premium area; area; maintains game integrity; monitors game limits and cash/value transactions
  • Ensures all players rating is done in precise manner
  • Provides input for team member performance objectives and e valuations
  • Participates in the implementation of table games strategic plans
  • Requests fill/credit issuance as required
  • Verifies cash/value transactions pertaining to floats, fills, credits and tips
  • Responds to, resolves or escalates issues
  • Reports irregularities and suspicious activities
  • Assists in allotting player seating and waiting lists
  • Maintains a tidy work area
  • Liaises and communicates effectively with all appropriate operational departments
  • Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
  • Ensures compliance with licensing laws, health and safety and other statutory regulations
  • Performs oth er duties as assigned or directed
  • Manages other initiatives as required

Education and Qualifications

  • High School Diploma; Post Secondary education or a suitable combination of education and experience an asset
  • Minimum 2 years of experience in gaming management
  • Minimum 3 years leadership experience
  • Food Safety Certification
  • Ability to successfully obtain a Gaming License
  • Ability to exceed internal and external cust omer expectations through timely, effective and service oriented communication
  • Computer literacy in MS Office

Work Environment Considerations

  • Regular casino environment, standing for long periods of t ime, some exposure to noise, nontraditional work hours

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