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Bilingual Customer Service Representative

3 months ago

Burlington, Ontario, Canada Opta Group LLC Full time

ABOUT OPTA

OPTA CORE VALUES
Accountability and Integrity in everything we do

  • PEOPLE: We will invest in our people with promoting Diversity and Inclusion for the success of our organization
  • CUSTOMERS: Committed to our customers to deliver Consistent Quality products, Solutions and Service
  • SAFETY: Providing employees a Safe environment in which to thrive
  • INNOVATION: Deliver outstanding performance through Continuous Improvement and Creativity
  • SUSTAINABILITY: Enhancing Sustainability by respecting and protecting the Environment in the communication where we live and work


The responsibility of the Customer Service Representative is to coordinate customer requests and requirements with the departments of Sales, Service, Production, Information Technology, Traffic and Billing to ensure a satisfied customer and promote future business for the company.

This position will work from the office in Burlington, ON.

Key Responsibilities:

  • Provide excellent customer service to both internal and external customers by following departments established processes and best practices.
  • Verify PO numbers, price and quantities are correct when PO's are received. When necessary, contact customers for corrections.
  • Take responsibility for all customer orders by verifying that the order is entered correctly, and that delivery dates are being met. Communicate any changes and delays with both sales and the customer.
  • Archive all customer quotes, purchase orders, proof of delivery documents in digital form in SharePoint.
  • Maintain customer records in AX by updating information as necessary.
  • Collaborate with all departments to best support customer needs.
  • Process all credits to ensure timely invoicing and assist Accounts Receivable in addressing overdue customer accounts.

SKILLS AND EXPERIENCE

  • High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.
  • 13 years of experience in a Customer Service role.
  • Microsoft AX and Salesforce experience is a plus.
  • Proficient in Microsoft Office Suite or related software is a must.
  • Experience in a manufacturing environment is a plus.
  • Strong organizational skills and attention to detail.
  • Strong verbal and written communication and interpersonal skills.
  • Strong analytical, decisionmaking, and problemsolving skills.
  • Fluent in French and English, both written and verbal is required.

PHYSICAL REQUIREMENTS

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
Opta offers a diverse compensation and benefit package that includes the following:

  • Extended Healthcare, Dental, and Vision Benefits
  • Healthcare Spending Account
  • Life, AD&D, and Dependent Life Insurance
  • Short Term and Long Term Disability Insurance
  • Employee & Family Assistance Program
  • Professional Development
  • Paid Time Off
  • RRSP Match
  • Competitive Compensation program
  • On Demand Pay (Dayforce Wallet)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


Opta Inc., an Opta Group Company, is an Equal Opportunity Employer and is committed to providing accommodation for people with disabilities.

If you require an accommodation during the recruitment and selection process, we will work with you to meet your needs.