Safety Communication Officer

1 week ago


Edmonton, Alberta, Canada Government of Alberta Full time

Role Responsibilities

"Your Expertise Matters: Safety Communication Officers - Connecting, Responding, Securing."

Join Employee Safety Office's 24/7 Safety Communication Team: Protecting Alberta's Workforce, One Call at a Time and Be the First Line of Response: Safety Communication Officers at the Heart of Public Safety."

The Employee Safety Office (ESO) is a 24/7/365-day operation and its main priority is to monitor staff who engage in working alone situations throughout Alberta as well as receiving and dispatching for several different public lines. Safety Communication Officers fill a vital role within a highly specialized remote communication and intelligence hub as the primary point of contact for incident processing, resource utilization, communication, and documentation during emergency and non-emergency calls. Industry specific knowledge is a requirement to ensure appropriate advice is provided in meeting public and clients' needs.

Reporting to the Team Lead, the Safety Communications Officer role has a responsibility to provide leadership, subject matter expertise, knowledge, and information to support other team members as well as internal and external stakeholders on ESO policies, procedures and administration applications.

In this role you will be responsible for but not limited to:

Answering different public hotlines while providing timely, accurate information to members of the public while displaying excellent customer service abilities. Monitor clients who work alone and provide safety services and emergency response as needed. Support government enforcement activities and utilize several different databases to provide sensitive information to officers. Ensure communications systems are functioning properly and remain within acceptable audio and operational parameters. You will manage situations that involve sensitive information and will maintain confidentiality in accordance with privacy legislation. You will determine priority of dispatch calls for service accordingly in situations, which may be ambiguous due to stress, language, noise or other distracting factors.


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