Part-time Client Care Coordinator
6 days ago
Job description
Do you have coordination or scheduling experience? Do you get excited about the idea of delivering spectacular customer service? If yes, we want to meet you
We are an independent fast-growing; dynamic home care company and we are looking for an individual who is eager to embrace a new challenge and help in shaping the future and culture of our team while delivering outstanding customer service.
ABOUT YOU:
- You have experience in Care Coordination or scheduling
- You are comfortable with a fast paced environment and wearing multiple hats.
- You have a "whatever it takes" attitude and a natural tendency to overdeliver on your service promise.
- You have a deep sense of responsibility and accountability
- You are willing to work some irregular hours and you know that you need to offer maximum accessibility
- You are a believer in lifelong learning
ABOUT THE ROLE:
The client service coordinator is the central point of contact for clients, care providers, and referral sources.
Your focus will be to ensure a positive client experience by effectively scheduling direct care providers in the community to meet the requirements of client care.
The position requires a compassionate and caring individual who is skilled at problem-solving and balancing the pressures of service delivery and scheduling.
-Position Includes (and not limited to):_
- Assess Client Service Needs in consultation with the team
- Get to know, understand and develop a strong working relationship with caregivers and clients.
- Promote consistency of caregiver's assignments and coordination of services
- Participate in rotating oncall
- Notify clients/caregivers regarding initial and ongoing schedules (and changes)
- Maintain accurate and current schedule documentation
- Create and maintain Client Profiles
- Shift approvals and timesheets
#HP
Job Type:
Part-time
Pay:
From $20.00 per hour
Benefits:
- Dental care
- Extended health care
Schedule:
- 8 hour shift
Application question(s):
- Do you have experience in coordination or scheduling?
- Have you worked in a home care/health care setting?
Education:
- Bachelor's Degree (preferred)
Experience:
- Coordination: 3 years (preferred)
Language:
- English (required)
Work Location:
In person
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