Client Scheduling Coordinator

7 days ago

Ottawa, Ontario, Canada Bayshore HealthCare Full time

The Client Scheduling Coordinator, under the direction of the immediate Supervisor, handles client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required
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DUTIES AND RESPONSIBILITIES

  • Handle and document prospective client inquiries regarding requests for care and service
  • Assess client service needs in consultation with the Client Intake Coordinator, Supervisors; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client's needs and the qualifications, skills and abilities of Field employees; promote consistency of caregiver assignments and coordination of services.
  • Reports and collaborates with other funder or government program as required.
  • Notify clients and Field employees regarding initial and ongoing schedules.
  • Complete data entry and maintain accurate current scheduling documentation.
  • Assist with training and mentoring of new staff.
  • Participate in client satisfaction initiatives.
  • Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.
  • Participate in ongoing internal and/or external continuing education activities.
  • Adhere to Bayshore Policies and Procedures.
  • Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
  • Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
  • Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
  • Complete other tasks as requested.

REPORTING RELATIONSHIPS


The Client Scheduling Coordinator reports directly to a Client Service Manager or as designated by Manager of Support Services or.

The Client Scheduling Coordinator collaborates with the Client Intake Coordinator, Managers of Clinical Practice and the Payroll/Billing Department as appropriate.

Job Qualification

Education
Minimum - Secondary School Diploma along with completion of a related coursed such as Medical Terminology is preferred.

Experience
A minimum of two years related customer service experience, preferably in healthcare.

Other Skills and Abilities
Exceptional communication and interpersonal skills are required. Ability to work effectively independently and as part of a team. Demonstrated competency in keyboarding and Windows scheduling software.

Ability to operate all standard office equipment; proficiency in written and spoken English as well as French in Branch Offices that provide service to French speaking clients.

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