![Abell Pest Control Inc.](https://media.trabajo.org/img/noimg.jpg)
Client Care Specialist
1 week ago
Summary:
A unique administrative customer service role with an incentive
Reporting to the Office Manager you are the first point of customer contact at the Abell Pest Control Home Office, handling inbound calls with the objective of securing the sale and scheduling the service.
We offer a competitive commission unlike any other administrative role for scheduling services and providing solutions. It's fun, challenging & rewarding
MAJOR RESPONSIBLITIES:
Assumes responsibility to answer all incoming telephone calls with the object of securing the residential sale and scheduling of service.
Prepares bank deposit for cheques received and credit card payments; Follows up with Head Office
Solves residential account issues
Manages customer files; Ensures filing is current
Schedules Route Managers one-time work and home services; Ensures follow up calls are complete to guarantee customer satisfaction
Ensures month end is completed
Checks missing tag reports
Orders office supplies
Assumes responsibility for functions of chain accounts (reporting, scoring, and knowledge of procedures)
Offers support to Branch staff as directed by his/her Manager
SKILLS AND EXPERIENCE:
One or more years of customer service related experience
Written and verbal communication, interpersonal and support skills
Able to use all related hardware and software
Inside sales experience an asset
Strong organizational skills
Team player
Strong attention to detail and high level of accuracy
**_ Please note: The hours for this position are Monday-Friday 4PM-Midnight. Off days would be one day on a weekday and one day on the weekends (Times may vary). Some holidays may be required from 8:30 a.m. - 4:30 p.m._
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