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Swac Client Care Facilitator
3 months ago
SWAC Client Care Facilitator - SSE - RPT Support
Find Your Spot at Humber
At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience.
Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education.
Humber employees are a diverse group of committed, caring and fun-loving people.We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.
If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.
Job Details
Position Title:
SWAC Client Care Facilitator
Status:
Regular Part-Time (RPT) Support
Hours: 24hr/week
Faculty/Department:
Student Wellness and Accessibility Centre (SWAC)
Campus/Location:
Required to work at North Campus & Lakeshore Campus
Salary:
(Min) $27.38 (Max) $31.74
Reporting to the Manager, SWAC Services, the SWAC Client Care Facilitator (CCF) works collaboratively in the Student Wellness and Equitable Learning portfolio and is responsible for coordinating the day-to-day activities of a multi-faceted, multi-site, multi-service high volume clinical division to ensure a smoothly functioning office/clinic and excellent patient relations.
The SWAC CCF provides support in a team-based, service-oriented environment to multiple physicians, Accessibility Consultants, Counsellors, nurses, administrators, and other clinical staff, and is responsible for a variety of interactions with students / patients, insurance companies, staff, faculty, and other health professionals in preparation for and following up from clinic visits.
In addition to the clinic support responsibilities, this position will perform other administrative functions to ensure the successful operations of the Student Wellness and Equitable Learning clinical practice.
The SWAC CCF supports the mission and strategic directions of the Student Wellness and Equitable Learning area through high quality student / client and operational support, including front-line services both in-person and virtually.
What you bring to the role
Education: 3 year/degree plus professional certification or equivalent
Experience
- Experience Customer service/Medical Secretary experience
- Social Services Work background/education
- Experience in a postsecondary environment is preferred
Skills
- Skills Knowledge of practices and protocols related to medical office procedures, (i.e., medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)
- Excellent conflict resolution, interpersonal, client relationship, and communication skills (oral, written, and presentation).
- Knowledge of Canadian Mental Health Standard, and relevant privacy legislation (i.e., FIPPA, PHIPA).
What's In it for you?
- An opportunity to have an impact with a postsecondary institution, poised to do great things.
- Diverse, hardworking, committed team of people who care about each other.
- Tools and technology that will allow you to succeed at your job.
- Amazing perks
- Highly supportive work culture
Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.
Equity, Diversity and Inclusion
Humber College is committed to a workforce that reflects the diversity of our students and our city.
We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.
Accommodation
Humber College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
Anti-Discrimination Statement
Hours Per Week 24
Position Type Regular Part-Time Support
Work Locations North Campus 205 Humber College Blvd. Etobicoke M9W 5L7
Job Family Student Affairs and Services
Deadline to Apply Jan. 5, 2023
Job Posting 12/21/22
Department Student Wellness and Accessibility Centre
