![Royal Bank of Canada>](https://contents.bebee.com/companies/ca/royal-bank-of-canada/avatar-WhnRm.png)
Client Relations Manager – Group Benefits
2 weeks ago
Job Summary
Job Description
What is the opportunity?
As a Client Relations Manager, you will be directly supporting employees by leading team meeting objectives and related activities to achieve superior client experience, optimal business retention, profitable growth and productivity. You will be providing superior coaching, leadership and development of employees in order to achieve service level, quality targets and best possible client experience.
What will you do?
- Taking ownership and accountability in resolving escalated inquiries and issues
- Determining appropriate action for complex issues, both internally and externally, with minimal management involvement and mentoring the team to do the same
- Contributing to revenue growth through expense/ FTE management and operational effectiveness
- Leading the team to maintain Advisor and Business Partner relationships through relationship building, partner meetings, and superior customer service
- Coaching and providing a high standard of client care, service opportunities and techniques
- Establishing relationships with Underwriting, New Business, Sales Teams, and Brokers/Advisors.
- Working closely with internal partners to provide seamless service (Underwriting, New Business, Product, Sales Reps, Brokers/Advisors) Encourage reward and recognition with the team and service partners
What do you need to succeed?
Must-have
- Minimum 2-4 years of Leadership experience
- Post-secondary and/or applicable work/insurance experience
- Excellent organizational skills, initiative and proactive
- Proven verbal and written communication skills, strong interpersonal skills
- Ability to partner and collaborate successfully with internal and external partners, client focused.
Nice-to-have
- Group Benefits Insurance and Management experience
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
Job Skills
Additional Job Details
Address:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGACity:
MISSISSAUGACountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
INSURANCEJob Type:
RegularPay Type:
SalariedPosted Date:
Application Deadline:
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at
-
Client Benefit Analyst
4 weeks ago
Mississauga, Ontario, Canada The Cigna Group Full timeThe primary function of the Client Benefit Analyst is to act as a key point of contact for all Health Benefit inquiries and issues for our customers – insurance companies and third party administrators (TPAs). The client Benefit Analyst will ensure that relationships with our customers are effectively maintained. The Customer Services team provides support...
-
Client Benefit Analyst
1 month ago
Mississauga, Ontario, Canada The Cigna Group Full timeThe primary function of the Client Benefit Analyst is to act as a key point of contact for all Health Benefit inquiries and issues for our customers – insurance companies and third party administrators (TPAs). The client Benefit Analyst will ensure that relationships with our customers are effectively maintained. The Customer Services team provides support...
-
Client Administration Leader – Group Benefits
4 weeks ago
Mississauga, Ontario, Canada Marsh Full timeVictor is seeking candidates for the following position, based in the Mississauga office:Client Administration Leader – Group BenefitsWhat can you expect?The Client Administration Leader is responsible for 15 colleagues across three teams: the New Business Coordinators, the Plan Member Administrators and the Senior Clerks. You will be responsible for...
-
Client Administration Leader – Group Benefits
1 month ago
Mississauga, Ontario, Canada Marsh Full timeVictor is seeking candidates for the following position, based in the Mississauga office:Client Administration Leader – Group BenefitsWhat can you expect?The Client Administration Leader is responsible for 15 colleagues across three teams: the New Business Coordinators, the Plan Member Administrators and the Senior Clerks. You will be responsible for...
-
Client Administration Leader – Group Benefits
2 weeks ago
Mississauga, Ontario, Canada Marsh McLennan Companies Full timeDescription: Victor is seeking candidates for the following position, based in the Mississauga office: Client Administration Leader – Group Benefits What can you expect? The Client Administration Leader is responsible for 15 colleagues across three teams: the New Business Coordinators, the Plan Member Administrators and the Senior Clerks. You...
-
Mississauga, Ontario, Canada Marsh Full timeVictor is seeking candidates for the following position, based in the Mississauga office:Group Benefits Client Administration LeaderWhat can you expect?In this leadership role you will manage three teams (New Business Coordinators, Plan Member Administrators and Senior Clerks) with a total of 15 direct reports. Bringing an eye for continuous improvement, you...
-
Group Benefits Sales Representative
4 weeks ago
Mississauga, Ontario, Canada Marsh Full timeVictor currently has an opening in our Group Benefits department for a:Group Benefits Sales Representative Our head office is in the globally diverse city of Mississauga, Ontario. Hybrid remote/office work arrangements are possible. We are open to permanent telecommuting arrangement from other cities for the right candidate.What can you expect?Reporting to...
-
Group Benefits Sales Representative
1 month ago
Mississauga, Ontario, Canada Marsh Full timeVictor currently has an opening in our Group Benefits department for a:Group Benefits Sales Representative Our head office is in the globally diverse city of Mississauga, Ontario. Hybrid remote/office work arrangements are possible. We are open to permanent telecommuting arrangement from other cities for the right candidate.What can you expect?Reporting to...
-
Group Benefits Sales Representative
1 month ago
Mississauga, Ontario, Canada Marsh Full timeVictor currently has an opening in our Group Benefits department for a:Group Benefits Sales Representative Our head office is in the globally diverse city of Mississauga, Ontario. Hybrid remote/office work arrangements are possible. We are open to permanent telecommuting arrangement from other cities for the right candidate.What can you expect?Reporting to...
-
Group Benefits Sales Representative
2 weeks ago
Mississauga, Ontario, Canada Marsh McLennan Companies Full timeDescription: Victor currently has an opening in our Group Benefits department for a: Group Benefits Sales Representative Our head office is in the globally diverse city of Mississauga, Ontario. Hybrid remote/office work arrangements are possible. We are open to permanent telecommuting arrangement from other cities for the right candidate. What can...
-
Group Benefits Sales Representative
2 weeks ago
Mississauga, Ontario, Canada Victor Insurance Managers Inc Full timeVictor currently has an opening in our Group Benefits department for a: Group Benefits Sales Representative - Job code: R_265182 Our head office is in the globally diverse city of Mississauga, Ontario. Hybrid remote/office work arrangements are possible. We are open to permanent telecommuting arrangement from other cities for the right candidate. What...
-
Client Relations Manager
2 weeks ago
Mississauga, Ontario, Canada Royal Bank of Canada Full timeJob SummaryWhat is the opportunity?As a Client Relations Manager, you will be directly supporting employees by leading team meeting objectives and related activities to achieve superior client experience, optimal business retention, profitable growth and productivity. You will be providing superior coaching, leadership and development of employees in order...
-
Senior Manager, Pharma Relations Client Strategy
4 weeks ago
Mississauga, Ontario, Canada The Cigna Group Full timeWe are seeking a dynamic Client Strategy Senior Manager to support our Pharma Relations team. This role involves strategizing and executing plans related to ESC's Product Listing Agreement (PLA) portfolio – with the key objectives of enhancing client experiences, driving client satisfaction, and ensuring long-term success and retention. The ideal candidate...
-
Senior Manager, Pharma Relations Client Strategy
1 month ago
Mississauga, Ontario, Canada The Cigna Group Full timeWe are seeking a dynamic Client Strategy Senior Manager to support our Pharma Relations team. This role involves strategizing and executing plans related to ESC's Product Listing Agreement (PLA) portfolio – with the key objectives of enhancing client experiences, driving client satisfaction, and ensuring long-term success and retention. The ideal candidate...
-
Senior Manager, Pharma Relations Client Strategy
4 weeks ago
Mississauga, Ontario, Canada The Cigna Group Full timeThe job profile for this position is Sales Product Senior Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...
-
Senior Manager, Pharma Relations Client Strategy
4 weeks ago
Mississauga, Ontario, Canada The Cigna Group Full timeThe job profile for this position is Sales Product Senior Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...
-
Senior Manager, Pharma Relations Client Strategy
2 months ago
Mississauga, Ontario, Canada The Cigna Group Full timeThe job profile for this position is Sales Product Senior Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...
-
Senior Manager, Pharma Relations Client Strategy
1 month ago
Mississauga, Ontario, Canada The Cigna Group Full timeThe job profile for this position is Sales Product Senior Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...
-
Account Manager
2 weeks ago
Mississauga, Ontario, Canada GroupQuest Benefits Resources Inc. Full timeGroupQuest, a division of People Corporation, is looking for an Account Manager to join our team. One of our highest priorities is providing excellent service and creating long-lasting relationships. We were acquired by People Corporation in 2019 and appreciate the advantages of being part of Canada's largest provider of employee benefits and employer...
-
Manager, Benefits
2 weeks ago
Mississauga, Ontario, Canada Co-operators Full timeCompany: CGL Department: Total Rewards Employment Type: Regular Full-Time Work Model: Hybrid Language: English is required, French is an asset. The Opportunity: We are a leading Canadian financial services cooperative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That's...