Enterprise Applications Administrator

2 weeks ago

Calgary, Alberta, Canada Dentons Full time
Calgary, AB, CA- Mar 6, 2024Dentons is designed to be different. Our firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned with over 21,000 individuals in more than 200 offices across 80 countries.

Dentons Canada is committed to its people and communities. We are consistently recognized as an employer of choice having received numerous awards including being selected as one of Canada's Top 100 Employers (2024); Canada's Top Employers for Young People (2024); and Canada's Best Diversity Employers


This role is an opportunity for you to join the world's largest global law firm, a firm that offers opportunities to build your career while growing your skills and deepening your expertise.


OVERVIEW
Dentons is hiring for an Enterprise Applications Administrator to support its six offices across Canada.

The role's primary responsibility is system architecture, configuration, and maintenance of Dentons Canada software business solutions which deliver high value to the firm and its clients.


This work will include the set-up of new systems, the maintenance and management of these solutions, and their integration with other software platforms, for both office and mobile users, using a mixture of on-premise and cloud environments.

The Enterprise Applications Administrator will design, implement, and deliver solutions which provide value in-line with the Firm's technology priorities.

In addition, the Enterprise Applications Administrator will play a key role working with the leadership team to identify emerging and new technologies which the firm may want to implement.


RESPONSIBILITIES

  • Manage the Firm's enterprise software projects in liaison with the Lead, Business Systems and the Applications & Integration Services team.
  • Responsible maintaining system currency and stability for systems such as: Elite Enterprise / 3E, iManage, Intapp Time, Intapp Walls.
  • Identify and document technical requirements for software solutions and play a key role in their implementation.
  • Identify and implement appropriate security controls in accordance with best practices and by consulting the Information Security team.
  • Maintain daytoday operations of the systems they are responsible for.
  • Contribute to patching, maintenance activities, and oncall rotation.
  • Produce and maintain documentation (procedural and/or technical).
  • Respond in a timely manner to ticket escalations for the systems they are responsible for following the established SLA.
  • Design and maintain extensive documentation on software solutions used at Dentons.
  • Provide regular input on developing technology trends, in particular but not limited to, the core legal software solutions that are used in, or of interest to, the firm.

SKILLS and COMPETENCIES

  • Excellent English written and verbal communication skills.
  • French written and verbal communication an asset.
  • Highly selfmotivated and directed, with methodical approach to work with a strong focus on accuracy, attention to details, consistency and quality.
  • Able to demonstrate excellent customer/client facing skills.
  • Able to exhibit a positive attitude and interact positively at all levels within the firm.
  • Able to understand business needs and translate them into a technical solution.
  • Can demonstrate initiative and the ability to be proactive, anticipating needs.
  • Strong problem solving and analytical skills, able to think outside the box.
  • Understands the need for documentation and welldefined procedures.
  • Able to work under pressure to tight project deadlines and can adapt to differing demands, prioritizing tasks where appropriate and ensuring complete followthrough on operational issues.
  • Able to constantly evaluate new technologies available on the market.
  • Understanding of IT practice standards and frameworks.
  • Demonstrable experience of managing effective relationships with vendors and thirdparty suppliers.
  • Able to drive a project from start to finish while delivering on time.
  • Respond to pressure in a calm manner; recover quickly from setbacks.
  • Demonstrates initiative and the ability to be proactive, anticipating needs.
  • Flexibility to accommodate working in multiple time zones.

EDUCATION, EXPERIENCE and CERTIFICATIONS

  • Must have experience working with iManage in a corporate environment, preferably in a law firm or professional services work environment
  • System Engineer certification preferred.
  • Deep understanding of technology infrastructure and design.
  • Preferred, minimum of 3 years of practical experience managing the following software: iManage Work, LexisNexis programs: Interaction, Intapp Time and Intapp Walls.
  • Experience with Intapp Integration Builder (or other data orchestration services).
  • Experience with Elite Enterprise / Elite 3E
  • Ability to understand and

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