Toronto Technical Account Manager

1 week ago

Old Toronto, Ontario, Canada Kameleoon Full time
Kameleoon permet aux acteurs du web d'augmenter leur chiffre d'affaires et leurs marges en personnalisant le parcours client. Elle s'appuie sur une intelligence artificielle qui calcule en temps réel l'intention d'achat des visiteurs.

Plus de 450 clients - du pure player au grand groupe - ont déjà adopté Kameleoon et en font la plateforme SaaS de personnalisation prédictive leader en Europe.

« Champion de la croissance » dans le classement 2021 des Echos, Kameleoon affiche une croissance annuelle à 3 chiffres en clients, chiffre d'affaires et effectifs.

Job Description

Kameleoon empowers brands to build better products and digital experiences. It is the only optimization solution with Web Experimentation, Feature & Full Stack Experimentation, and AI-Driven Personalization capabilities in a single unified platform.

Designed to pull all teams together, Kameleoon supports both product and marketing-led teams to increase visitors engagement and power growth.

Kameleoon has a team of +180 people present all over the world: US, Canada, Germany, France, Italy and Eastern Europe. It works with more than 700 medium and enterprise-sized companies worldwide, making it the top SaaS platform for AI-driven experimentation and personalization. These include leaders in ecommerce and retail, media, travel, automotive, financial services and health such as Toyota, BPCE, Fnac Darty, Canada Goose... and many others

Missions

As part of strengthening the Kameleoon Consulting team in North America and ensuring our customers are satisfied and successful in deploying and leveraging Kameleoon solutions, we are looking for a talented and motivated Technical Account Manager & Front-End Developer based in Toronto (Canada) after a short onboarding in our Paris office.

Under the leadership of a TAM Team Leader, you will be in charge of supporting our customers in the US and Canada in implementing their optimization projects and helping integrate Kameleoon into their tech stack.

You will mainly be involved in the following missions:
  • Participate in customer projects as the technical referent of our solutions: in close collaboration with a Customer Success Manager, you will ensure the proper technical framing of the project, technical setup of deployments, integrations, experimentation campaigns (including both client-side testing based on JS/CSS and server side / Feature experimentation & feature flagging based on SDKs)
  • Provide technical solutions to our customer's problems, including analyzing and contributing to the debugging/diagnosis of the JavaScript code delivered by Kameleoon
  • Train users with a technical background on the client side to become autonomous on the platform and in the use of Kameleoon APIs and SDKs
  • Participate in Front-End development (mainly JavaScript and HTML/CSS + possibly NodeJS depending on the candidate's skills) on certain customer projects
  • For candidates with Presales skills: demonstrating the technical architecture of our solutions in customer or presales meetings
Profile

What are we looking for?
  • A first successful experience in IT, R&D or tech consulting team (ideally within a B2B SaaS company and/or working on web or digital marketing environment)
  • You speak English fluently (native is a plus), both verbally and in writing
  • You are excited about the idea of joining a fast-growing and innovative company
Hard skills: * Intermediate Front-end dev skills
  • Basic to intermediate Back-end and/or mobile dev skills
  • Intermediate to Advanced Tech stack & IT architecture comprehension
Soft skills: * Curiosity and problem solving mindset
  • Customer orientedTeam work
Recruitment process

1) Technical test

2) Interview with TAM Team lead and CS Team lead

3) Interview with Chief Customer Officer

The benefits of working at Kameleoon
  • An international environment within our Toronto-based consulting team, with very nice coworking space well located in the center of Toronto
  • During your onboarding, great offices in the center of Paris (Opera / Chaussée d'Antin) with an amazing terrace
  • A young, dynamic, talented and friendly consulting team
  • Daily interactions with the Sales, Product, R&D and Marketing teams
  • Regular moments of conviviality with colleagues and regular team-building events

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