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Assistant, Operations

4 months ago

Montreal, Quebec, Canada Concordia University Full time

Position Number:
/ P1816

Department:
Institute for Cooperative Education

Grade:
GR08

Campus:
Sir George Williams (Downtown)

Salary:
$ $34.65 per hour

Union/Association/HR Policy:

CUSSU

Posting deadline:
January 30, 2023


Recognized as Canada's top university under the age of 50, and one of Montreal's top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.


Be part of a community that addresses society's big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.


As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.


NOTE:

  • This posting represents a one year maternity leave replacement until April 12, 2024._

SCOPE

Reporting to the Supervisor, Operations, the incumbent plays a key role in the processes related to admission, registration, and withdrawal, and is a primary resource for providing proactive data and analytics to the Institute for Co-operative Education staff in support of student status management, communications, process changes, and volume management.

The incumbent also provides support for a variety of other administrative functions to support the effective delivery of the Institute's activities.


PRIMARY RESPONSIBILITIES

  • Support students through stakeholder communications. Provide input on messaging and ensure communications are sent out in a timely fashion.
  • Maintain data integrity in the Institute's database, including entering and maintaining employer records & student records (including profile information, naming convention, data clarity & updates, etc.).
  • Actively followup with and answer enquiries from prospective and current students, as well stakeholders internal to Concordia, on processes within the purview of the role.
  • Replace the front desk during lunch breaks, vacations, etc.
  • Assist in other tasks and projects in support of the Institute.

REQUIREMENTS

  • Diploma of Collegial Studies (twoyear preuniversity DEC) and two to four years of administrative experience in an office environment, in a reporting type role working with complex data to support decision making.
  • Bachelor's degree in a related field is an asset.
  • Excellent critical thinking, analysis, reporting and dataentry skills.
  • Good knowledge (Level 4) of spoken and written English and French.
  • Good knowledge (Intermediate level) of Word (mail merges, template use, formatting) and Outlook and advanced knowledge of Excel (VLOOKUP, pivot tables, linking data from multiple sources).
  • Excellent organizational skills with the ability to multitask, prioritize and to meet strict deadlines.
  • Keen sense of accuracy & detail orientation.
  • Strong interpersonal and communication skills with the ability to work independently as well as part of a team.
  • Strong sense of professionalism & confidentiality.
  • Prior experience working with BI tools including Crystal Reports, PowerBI, etc. is an asset.
  • Prior experience with the Student Information System (SIS) and Orbis or other database management software is an asset.


Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English.

Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.


Territorial Acknowledgement
Concordia University is located on unceded Indigenous lands

The Kanien'kehá:
ka Nation is recognized as the custodians of the lands and waters on which we gather today

Tiohtià:
ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples.

We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.


Employment Equity

Accessibility
**Immigration Status