Communication Operator

1 week ago

Peterborough, Ontario, Canada Ministry of the Environment, Conservation and Parks Full time

It's an exciting time to join the Ontario Parks Operations Branch as they establish a telecommunications and dispatch unit where you will assist in the deployment and support of ministry personnel and clients in non-emergency and emergency situations within the province in a 24/7 multi-service environment.


NOTE:

  • There are 8 seasonal positions and 6 irregular oncall positions available through this competition.
  • This competition may be used to fill future seasonal and oncall vacancies.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.


Visit the
OPS Anti-Racism Policy and the
OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.


We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
Human Rights Code.

Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?: In this role, you will work rotating shifts in a 24/7 environment including weekend and statutory holidays.

You will:
- serve as first point of contact, receive and prioritize phone calls and elicit required information
- provide safety monitoring and emergency response for all field staff and registered clients
- obtain relevant background information on occurrences and provide details to field officers including updates
- answer queries for information from officers in the field
- enter, update, retrieve data, and perform systems queries pertaining to incidents and occurrences on various specialized computer systems and various internet intelligence research tools
- logs calls for service, information requests, creates occurrence reports
- brief appropriate staff and management of serious incidents e.g., officer safety alerts, road closures, severe weather etc.

How do I qualify?:

Mandatory:

  • You will work rotating shifts in a 24/7 environment including overnights, evenings, weekend and statutory holidays
  • You will have successfully completed Ontario Parks Communications Centre training

Key Knowledge and Skills:

You have:

  • demonstrated understanding of evacuation, contingency, and emergency management principles
- understanding of effective workflow management methods and data collection techniques and best practices in an extremely busy environment
- the ability to acquire complete knowledge of the communications unit and relevant policies, procedures, guidelines and applicable legislation

Communication and Judgment Skills:

You have:

  • the ability to maintain control under high stress and/or emergency situations
- proven interpersonal, oral and written communication skills
- the ability to deal tactfully, discreetly, and confidentially with sensitive intelligence information and clients
- the ability to determine what information is pertinent and required by officers to ensure an appropriate response to incidents
- the ability to handle situations in a professional manner
- the ability to brief peers on work issues and speak competently on issues

Organizational, Planning and Teamwork Skills:

You have the ability to:

  • work in a fast-paced, high-pressure, high-volume environment and meet critical deadlines
- manage and prioritize workload/assignment responsibilities
- thrive in a team environment to achieve common goals and targets with continuity and accountability

Technical Skills:

  • You have enhanced keyboarding skills to provide accurate live data entry
  • You have knowledge of map reading and geo spatial software, telephone etiquette and radio protocols

Additional Information:

Address:

  • 8 English Temporary Seasonal, duration up to 42 weeks, 300 Water St, Peterborough, East Region, Criminal Record and Judicial Matters Check (Fingerprint Based), Canadian Border Services Check, Credit History Check, Driver's License History, Intelligence, Local Police Databases Search, PIP/NICHE/RMS, Social Networking Search
  • 6 English Temporary Irregular On-Call, duration up to 10 months, 300 Water St, Peterborough, East Region, Criminal Record Check, Credit History Check, Local Police Databases Search, PIP/NICHE/RMS, RCMP

Compensation Group:

  • Ontario Public Service Employees Union
  • Understanding the job ad definitions
-
Schedule:

  • 3
    Category:
  • Environment
    Posted on:
  • Wednesday, June 5, 2024
    Note:


Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results.

If applicable, the TSO, with your written consent, will request and obtain a

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