Field Support Trainer/coordinator

2 weeks ago

Ottawa, Ontario, Canada WS Audiology Americas Full time
HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All.

With 60% of the Canadian population experiencing a hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey.

Join the team that's changing lives_

What it's all about:

What you'll be responsible for:

  • Facilitate a positive and effective experience through onboarding, training, and shadowing support to new employees. Provide ongoing posttraining follow up for new employees and address any trainingrelated concerns.
  • Deliver and motivate trainees through effective training methodologies (onthejob, simulation, knowledgebased, and experiential) via virtual, ILT, elearning, and blended.
  • Assist in the development and implementation of training programs and content.
  • Provide coverage for administrative/front desk reception duties when team members are on vacation, sick, or require additional assistance.
  • Assess onboarded talent risks to identify potential challenges and gaps in the onboarding process and posttraining care.
  • Create & maintain Standard Operating Procedures by assisting in ensuring best practices are adhered to at centre level such as schedule management, patient recall process, patient database and files.
  • Participate in required travel the assigned territory (including some out of province travel to Atlantic Canada via plane) which can involve some overnight travel

What we are looking for:

  • 1+ year of year of experience in a multisite or territory training position, ideally within a highvolume administrative/clinic environment or within a retail setting
  • 3+ years of experience in a clientfacing role
  • Clinic, medical, and/or healthcare experience would be a definite asset, though not a requirement
  • Direct experience with KPIs (key performance indicators) related to sales targets and client service
  • Technical acumen and comfortability in learning and adopting new software; MS Office Suite is required, experience with EMR/EHR platforms and/or LMS platforms would be a definite asset
  • Proven ability to build strong relationships with internal/external customers and other stakeholders
  • Exceptional people skills and ability to train and influence
  • Excellent written and oral communication skills; ability to communicate appropriately with a variety of stakeholders (peers, management, suppliers, customers, etc.) Access to a vehicle and a valid drivers license is required; willingness to travel within the assigned territory is required which can include some air travel to Atlantic Canada and some overnight commitments for multiday trips

What's in it for you?

  • Attractive compensation package with profitsharing opportunities
  • Benefits starting on your first day
  • RRSP program + employer matching
  • Educational Assistance and Health & Wellness programs
  • Generous travel allowances and mileage for applicable roles
  • Mentorship and professional development opportunities

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