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Sales Support Specialist

4 months ago

Markham, Ontario, Canada GE Renewable Energy Full time
Support the sales growth of an assigned geographic area to achieve financial targets for multiple P&L. May be responsible for targeted clients, stable regions, and/or medium sales territories.

  • Perform operational activities such as creation of accounts, setup of items, management of Ecommerce platform orders, follow business processes and policies to ensure compliance.


 ITO
  • Presales support, customer inquiries, quote preparation.


 OTR
  • Order entry and order management. Coordinate all entities involved in providing preorder booking support, order entry and order management support up to shipment and invoicing.
  • Identify and execute on opportunities for continuous improvement that impact on customer satisfaction, productivity, and cost control.
  • Provide administrative support including but not limited to compiling reports, monitoring performance indicators for sales and performance, and managing performance tracking tools.


 Finance Support
  • Key contact for customers and sales teams to resolve financial issues, billing disputes, credit memos, collections, and payments including credit card transactions.
  • Provide trainings and presentations to teammates, cross functional teams, sales channels, and customers. Includes preparation of work instructions and audits.
  • Build customer satisfaction through outstanding relationships and communications.
  • Work within predefined targets and metrics
  • KPI oriented.

Required Qualifications:

  • Bachelor's degree or diploma from an accredited university or college
  • Minimum of 3 years of experience in a customer service or sales position

Desired Characteristics:

  • Excellent oral and written communication skills.
  • Extremely proficient with MSoffice
  • Additional experience working in field activities, Sales Support or Sales Force is preferred
  • Technical knowledge on GE Grid Automation products
  • Established analytical ability
  • Knowledge French is an asset
  • Experience working in a manufacturing environment (Supply Chain Knowledge is an asset)
  • Knowledge in ORACLE and SAP
  • Teamwork oriented and demonstrate high level of initiative, problem solving, information seeking and eager to learn.
  • Ability to work in a fast paced, high stress environment with multiple simultaneous priorities
  • Excellent organizational and time management skills

At GE, we are always searching for great talent. While me might not have a specific job for you today, we want to know about your when we do. As actual openings become available, you may be contacted to discuss a potential opportunity.

Additional Information:

Relocation Assistance Provided:
No