High Touch Engineer
2 weeks ago
Location:
Montreal (Hybrid - up to 40% on site)
Length: 12+ months
High Touch Engineer (Bilingual) Requirements:
- Bilingual (English, French)
- 5+ yrs of Networking Experience
- Interested in moving into more operations / incident roles
- Experience working with customer's on their diverse/complex networks & providing technical guidance
- Extensive Cisco Troubleshooting Experience
- Expertise with 1 or more of the following domains: Routing/Switching, ACI, Data Center, SDA/DNAC, Data Center
- Strong external customer/Client Facing experience & relationship building skills
High Touch Engineer (Bilingual) Responsibilities:
- Act as the first line of defense for any customer network issues
- Escalation to high level network engineer teams
- Take on some operations management duties in addition to hands on network duties
- Providing incident management (following ITIL practices), project management, process management, tracking & analyzing customer trends, driving improvements and ensuring excellence at every phase
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