Technical Services Scheduler

2 weeks ago

Cambridge, Ontario, Canada ATS Corporation Full time

ROLE SUMMARY:


The Services Scheduler for After Sales and Service team will be responsible for scheduling the deployment of technical personnel for the execution of service projects within the Cambridge Life Sciences Division, which will include travel deployments to customer site as well as load balancing the team when they are not traveling.

This role requires working closely with the Applications Engineering Manager, Project Managers, Team Leads, Shop Managers & our Global Service Partners.


Responsibilities include:

  • Reviewing requests to schedule and assign technical service personnel to projects with the intent to meet schedules and budget
  • Create and manage the resource schedule and loading for all projects.
  • Manage our incoming quoting requests, assign personnel & follow up with assignees to meet deadliness.
  • Collaborate with Project Managers, functional managers, other ATS divisions to ensure that the right resources are provided to fulfill resource requests.
  • Maintain visibility of project status, (on schedule, not on schedule) so that accurate delivery dates can be predicted
  • Utilize the Oracle system to schedule and support the distribution of project information assigned.
  • Run Bi-Weekly Scheduling Overview with Leaders.
  • Publish weekly utilization reports to the Management team.
  • Independently problem solve and manage the assignment of technical services staff to available work ensuring adequate skillset to complete the work
  • Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct
  • Other duties as required by the manager

Additional Information:

Education

  • A postsecondary diploma or degree specializing in technology, engineering or equivalent. Leadership and Project Management experience is an asset.
Experience

  • 5 years' experience in road service and/or project coordination or resource scheduling in a dynamic environment.
  • Experience scheduling service staff in a local or international context is considered a strong asset
  • Strong background/education in lean process, procedure, and manufacturing practice would be an asset.
  • Driven continuous improvement mentality and experience with conducting problemsolving exercises, root cause analysis and successful implementation of initiatives would be an asset.
  • Fluent in English, written and oral.
  • Possesses excellent time management skills and can coordinate multiple projects.
  • Resilient, calm under pressure, selfdriven, attentive to detail, consistent.
  • Proficient with Microsoft software tools including Word, Excel and PowerPoint, etc.

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