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Digital experience program manager
2 weeks ago
Nous sommes un fournisseur de services financiers qui s'emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l'ensemble de nos activités. Pour nous aider à nous démarquer, nous vous aidons à progresser, parce que lorsque nos collègues sont en santé, respectés et vraiment valorisés, nous nous épanouissons tous. Découvrez comment vous pouvez faire progresser votre carrière, avoir une influence et susciter un réel changement avec notre équipe gagnante dès aujourd'hui.
Semaine de travail comprimée
HybrideDescription d'emploi
The Digital Experience Program Manager is a key member of Global Wealth and Asset Management (GWAM) Marketing team and will work closely with the VP Digital Experience, the Global Head of Marketing Strategy & Operations as well as the Digital Experience Leadership Team to drive the digital customer leadership agenda. Through effective communication, disciplined planning/execution and operational excellence, this position enhances strategic relationships with key internal partners. The successful candidate consistently communicate value to business partners of the organization and across geographies through well-managed and executed plans and programs.
A wonderful career growth opportunity for an individual who wants to learn, grow, and play a central role in the future direction of our organization, and be at the forefront of digital transformation and strategy.
Key Accountabilities:
- Lead, facilitate, and/or provide support on strategic initiatives, planning and programs including, but not limited to Digital Strategy and Execution, our Digital Transformation roadmap, and our Voice of the Customer program.
- Lead the Digital calendar of deliverables and help organize monthly and quarterly forward planning sessions.
- Run and facilitate leadership team meetings & offsite to ensure the appropriate level of focus and attention on existing and emerging strategic and program priorities as well as the consistent execution of Digital Experience governance and deliverables.
- Play a key role in meeting preparation, including preparation of executive presentations, as well as briefings, outlines, pre-reads, key messages, strategy and governance documents, RFPs, reports, investment prioritization etc., while meeting required deadlines and helping to organize inputs from diverse partners.
- Help with talent planning, training and skill development
- Champion employee engagement and diversity, support the team in implementing action plans
- Help the broader team refine their digital roadmaps, ensuring they are aligned with the rest of the Marketing organization and support overarching business objectives and OKRs
- Play a role in effective communications and storytelling highlighting the value of our Global Digital Experience team and our Integrated Marketing organization.
- Partner and collaborate effectively across business and functional teams at all levels.
- Travel when required to provide communications and stakeholder support as needed.
Job Requirements:
- Bachelor's degree in business administration, economics, strategy or equivalent
- Minimum 5+ years of progressive work experience, preferably in the financial services, wealth management or insurance industry
- Strategy consulting and/or digital/customer experience preferred.
- Confirmed digital competence and experience in prioritizing and handling multiple initiatives simultaneously
- Ability to facilitate and enable clear, succinct communication between cross-functional partners
- Strong relationship-building skills to build effective working relationships with business leaders
- Advanced skills in MS applications (Excel, Powerpoint)
- to identify and drive opportunities for continuous improvement across the program
- Experience in Agile ways of working, with a strong outcome driven focus
- Excellent comprehension, analytical and decision-making skills
- Self-motivated and directed, with keen attention to detail
- Highly organized and ability to multi-task
- Flexibility to lead multiple and challenging priorities
- Proficiency in Microsoft Office and PM tools
- Relevant certifications such as PMP will be a big plus
- Experience working on large scale digital transformation programs will be a big plus - preferably with a dynamic global team
- A natural curiosity and drive to understand and learn unfamiliar areas
What can we offer you?
- A competitive salary and benefits packages
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
Our commitment to you
- Values-first culture; We lead with our Values every day and bring them to life together.
- Boundless opportunity; We create opportunities to learn and grow at every stage of your career.
- Continuous innovation; We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion; We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship; We build a business that benefits all stakeholders and has a positive social and environmental impact.
À propos de John Hancock et de Manuvie
John Hancock est une unité de la Société Financière Manuvie, un groupe mondial et chef de file des services financiers qui aide les gens à prendre plus facilement des décisions et à vivre mieux. Nous exerçons nos activités principalement sous les noms John Hancock aux États-Unis et Manuvie à l'échelle mondiale, y compris au Canada, en Asie et en Europe. Nous proposons des conseils financiers ainsi que des solutions d'assurance et de gestion de patrimoine et d'actifs à des particuliers, à des groupes et à des institutions. Au 30 juin 2021, l'actif géré et administré par Manuvie et ses filiales se chiffrait à 1 300 milliards de dollars canadiens milliards de dollars américains). La Société Financière Manuvie est inscrite aux bourses de Toronto (TSX), de New York (NYSE) et des Philippines (PSE) sous le symbole « MFC » et à la Bourse de Hong Kong (SEHK) sous le symbole « 945 ». Vous pouvez consulter le site de Manuvie à l'adresse
John Hancock, une des plus importantes sociétés d'assurance vie aux États-Unis, offre à plus de 10 millions d'Américains une vaste gamme de produits financiers, y compris des produits d'assurance vie, de rente, de placement, ainsi que les régimes 401(k) et les régimes d'épargne-études. Pour de plus amples renseignements au sujet de John Hancock, rendez-vous à l'adresse
Manuvie est un employeur qui souscrit au principe de l'égalité d'accès à l'emploi
À Manuvie/John Hancock, nous embrassons notre diversité. Nous nous efforçons d'attirer, de perfectionner et de maintenir un effectif qui est aussi varié que nos clients, et de favoriser la création d'un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l'ascendance, du lieu d'origine, de la couleur, de l'origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l'orientation sexuelle, des caractéristiques génétiques, du statut d'ancien combattant, de l'identité de genre, de l'expression de genre, de l'âge, de l'état matrimonial, de la situation de famille, d'une invalidité ou de tout autre motif protégé par la loi applicable.
Nous nous sommes donné comme priorité d'éliminer les obstacles à l'accès égalitaire à l'emploi. Un représentant des Ressources humaines collaborera avec les candidats qui demandent une mesure d'aménagement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande de mesures d'aménagement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie/John Hancock. Pour demander une mesure d'aménagement raisonnable dans le cadre du recrutement, écrivez à
Salaire et avantages sociaux
Le salaire de base annuel pour ce poste est indiqué ci-dessous.
Région principale
Toronto, OntarioL'échelle salariale devrait se situer entre
$84,375.00 CAD - $151,875.00 CADSi vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à pour obtenir l'échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l'expérience et l'éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l'entreprise et au rendement individuel.
Manuvie offre aux employés admissibles une vaste gamme d'avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d'aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d'épargne-retraite (y compris des régimes de rente et un programme international d'actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d'éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.
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