Invoicing/Support Administrator I

2 weeks ago

Vaughan, Ontario, Canada Rentokil Initial plc Full time

About Rentokil-Terminix: Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified technicians use innovative technologies to protect millions of homes and businesses throughout Canada.

This role supports our commercial and residential customers while providing World Class customer service. They work directly with and support our Branch Managers, Technicians and other members of the Support Services team to ensure customer satisfaction is met in all areas. Setting up new contracts and jobs, providing client portal support, distributing invoices with supporting documentation and following up on any client questions and/or concerns as it relates to invoicing or account changes. They are the support for both our internal and external customers so it is imperative that they possess excellent customer service skills, are able to manage self, troubleshoot independently and maintain positive relationships.

Role designation: Hybrid (3 days/week in office)

Address: 99 Locke Street, Concord, ON, L4K 0J2

Responsibilities:

  • Reconciliation of open work orders on a weekly basis
  • Reconciliation of monthly work orders by communicating with respective locations to ensure that preventative maintenance work order life cycle time frame is adhered to.
  • Liaise with facility managers with regards to work order status change requests
  • Managing all work orders in client portals
  • Ensure accuracy in our invoice process, ensuring all relevant data is correct
  • Upload invoices into customer 3rd party portals.
  • Customer account maintenance. Contact updates, changes to billing, PO's, etc.
  • Daily and consolidated month end invoicing
  • Print, sort and mail daily invoice runs as required
  • Ensure month-end procedures are followed and deadlines met, all invoicing must be completed by the last business day of the month
  • Create reports in Excel to provide to customers with special requests monthly
  • Verify accuracy of service work tickets and post in CRM
  • Process credit cards in CRM as required
  • Assisting to resolve customer disputes with the accounts receivable team
  • Additional responsibilities as assigned

Requirements

  • 2+ years of Admin experience in a fast-paced professional environment
  • Demonstrated proficiency with Microsoft Word, Excel and Power-Point
  • Have knowledge of Google Suite. Ex. Google Docs, Drives, Gmail, Calendars
  • Able to learn and use multiple computer systems
  • Knowledge of Vendor Portals is an asset
  • Excellent proof-reading abilities
  • Strong analytical skills and attention to detail
  • Able to multitask in a fast-paced environment
  • Prioritize work without direct supervision
  • Strong communication (verbal and written)
  • Able to exercise tact and diplomacy when dealing with others
  • Strong work ethic, punctual and maintain a professional demeanor

Education:

  • High School Diploma required
  • Preferred: College Diploma or University Degree in a business, administrative and/or accounting field or equivalent experience

Benefits

Why Choose Rentokil-Terminix?

A career with Rentokil-Terminix is exactly that - a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles

offer incentives based on performance and providing exceptional customer experience.

  • You are paid during your training
  • Great benefits - Medical, Dental, and Vision
  • Employer-matched RRSP program up to 3.5% of your base salary per year
  • Paid sick and vacation days
  • Short and long-term disability
  • Life Insurance
  • Ability to make commission bonus's (after 3-month probation)
  • Competitive compensation

ON DEMAND PAYHave access to your paycheque as soon as it is earned

Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.


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