Regional Manager, Client Service

2 weeks ago

Toronto, Ontario, Canada Canada Life Assurance Company Full time

Job Description:

Reporting to the Regional Service Director, the

_Regional Manager, Client Service_ leads a team of Client Relationship Managers to deliver an industry-leading, customer-focused service experience to our Group Retirement clients.

The Regional Manager, Client Service will ensure day-to-day service, education and administration needs of all stakeholders are met, and empowers their team to delight clients through service excellence.

In addition to monitoring and balancing workloads and resources of service teams, they will assist with developing and executing innovative regional strategies and national processes.

Excelling as a collaborative leader within their region, they and their teams will interact closely with other leaders, sales and administrative roles, internal and external partners, consultants, and plan sponsors.

As a talent leader, their focus will be on the coaching and development of their teams, and fostering a high-performance culture.


What you will do

  • Provide leadership and direction of clientfacing service teams
  • Ensure daytoday service, education and administration needs of all stakeholders are met, and empowers their team to delight clients through service excellence.
  • Monitor and balance workloads and resources of service teams, as well as assist with developing and executing innovative regional strategies and national processes.
  • Excel as a collaborate leader within their region, and interact closely with other leaders, sales and administrative roles, internal and external partners, Advisors and plan sponsors.
  • Focus on coaching and development of their teams, and foster a highperformance culture.

What you will bring

  • 5+ years in the Canadian insurance and/or financial industry
  • Industry designations CEBS and RPA are considered an asset.
  • Demonstrated leadership capabilities; coaching, developing and fostering a highperformance team.
  • Highly adaptable, driven to develop talent and help people be their best.
  • Proven ability to create a highenergy, collaborative culture where teams thrive.
  • Passion for service excellence, creating connections with clients, and making a difference.
  • Experience leading and championing change initiatives.
  • Driven to help design and execute new ideas that will generate an accumulative, competitive advantage.
  • Track record of consistently achieving strategic business objectives.
  • Ability to build and maintain partnerships both within the organization and region.
  • High emotional intelligence and ability to help influence thinking and behaviours.
  • Strong understanding of Group Retirement and key stakeholders.
  • Proven ability to leverage and integrate technology to help improve performance.
  • Ability to directly maintain a small caseload of large or complex clients, as necessary.
  • Postsecondary education or equivalent work experience.
  • Bilingualism an asset.
**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed.

You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.

  • Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
  • We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._
._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**.

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