Field Service Technician

1 week ago


Toronto, Ontario, Canada Next Level Group Full time

Primary responsibilities will include:

  • Provide on-site installation, repairs, and maintenance of CNC Machine Tool product line.
  • Through preventative and corrective maintenance, ensure customer equipment performs at an optimal level of quality and efficiency.
  • Diagnose and troubleshoot defects in CNC Machine Tools.
  • Perform mechanical and electrical repairs on CNC machines and test for proper performance.
  • Investigate customer complaints and perform analysis to determine the cause of the problem.
  • Act as a liaison with the customer and providing customer support so that products are used at an optimal level.
  • Determine which replacement parts will be needed for service calls and ensure that they are available.
  • Provide detailed and accurate service reports and documentation.
  • Maintain all company-provided equipment, including tools and company service vehicle.
  • Understand and follow all service operations and procedures and submit completed company-required paperwork in a timely and accurate manner.
  • Must be available to travel as customer demands require and do so within company provided directions and guidelines.
  • Adhere to workplace safety policies, regulations and requirements
  • Assist other Field Engineers as directed.

Ideal candidate will have the following experience and education:

  • Experience in technical field support - machine tools, automation, or electromechanical controls.
  • Perform mechanical and electrical repairs on CNC machines and test for proper performance.
  • Install, commission, and align CNC Machine Tools.
  • CNC programming knowledge is a preferred asset.
  • Must be customer oriented, conscientious and career minded as well as organized and possessing excellent people skills.
  • Good communication skills, have a valid driver's license and be able to travel within Eastern Canada but predominantly in Southern Ontario.


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