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Control Room Operator
3 months ago
About Us:
Pragmatic Play is a leading game developer providing player favorite's to the most successful global brands in the iGaming industry.
Powering up new possibilities of play through one single API, we offer a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more, available in all major regulated markets, languages and currencies.
Driven by our persistence to craft immersive experiences and responsible thrills, our professional team consistently deliver best in class services to our partners worldwide with a dedication to creating games that players love time and time again.
As a Control Room Operator, you will be responsible for ensuring the functionality of the studios while respecting and maintaining the game standards imposed by the company.
You will also collaborate with several departments to identify and resolve all game irregularities due to dealer mistake, technical issues, or any other reason.
Specific Responsibilities:
- Open and close tables according to the preset schedule and follow the Standard Operating Procedures
- Inform the management of the company of any situation that can impact the operational activities in a negative manner
- Acknowledge the table calls and solve them so that the game can be resumed without delays
- Remain up to date with all procedures, rules, promotions and games strategies
- Suggests measures to improve the overall client experience
- Assist with the investigation of fraud or suspicion of fraud from the players and/or employees
- Prepare and send daily and/or periodical reports regarding employees' performance and games functionality
- Report and log incidents and mistakes observed during the shift
- Monitor studios remotely to ensure that all the company's procedures and standards are respected by the employees
- Escalate all incidents that cannot be resolved at 1st line to the appropriate 2nd line or 3rd line support functions via internal systems as required
- Ensure compliance with legislative measures and working procedures.
Qualifications:
- Flexibility to work across shifts in a 24/7 work environment
- Experience working in a teamoriented, collaborative environment
- Prior experience in the online gaming industry would be an asset
- Ability to work in a fastpaced environment where time is of the essence
- Demonstrated sound decisionmaking ability, with the capacity to handle multiple tasks simultaneously
- Strong problemsolving skills and ability to remain calm under pressure
- Comfortable with technology and have basic computer skills
- Ability to maintain accuracy and discretion in handling sensitive information
Benefits:
- Dental care
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Night shift
- Weekend availability
Ability to commute/relocate:
- North York, ON: reliably commute or plan to relocate before starting work (required)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
Work Location:
In person
