Quality Improvement

1 week ago

London, Ontario, Canada St. Joseph's Health Care London Full time

The Quality Improvement/Knowledge Translation (QI/KT) Facilitator will lead the design, development and implementation of a quality improvement strategy to move towards the creation of an integrated service model for frail seniors across the South West Region.


  • This strategy will aim to:
  • Improve equitable access to specialized geriatric care across the South West
  • Streamline access for frail seniors/referral sources to access services
  • Reduce duplication of services, referrals, and assessments
  • Reduce wait times from referral to service
  • Create clear Identified pathways to access Comprehensive Geriatric Assessment
  • Coordinate care planning
  • Improved patient experience and quality of care


Consistent with the strengthening of a population-based planning approach in the South West region, structural changes to the health care system will help patients and their families access the health care they need more quickly and closer to home.

These system changes will aim to develop a more local and integrated health care system, improving the patient experience and delivering higher-quality care.


  • The QI/KT Facilitator will guide the implementation and execution of PDSA (plan, do, study, act) cycles; assess and evaluate program outcomes, and identify opportunities for quality improvement. They will work closely with the Coordinator, SGS Regional Initiatives. It is expected the QI/KT Facilitator will also work closely with hospital and community agency staff across the South West, developing care pathways and processes to improve standardization of, and equitable access to, specialized geriatric care, including comprehensive assessment, geriatric mental health care, behavioural support services, and rehabilitative care.
    Essential Qualifications
  • Master's degree in relevant related discipline (i.e. Social Work, Quality Improvement, MHSc, Public Health Policy, Social Sciences, OT, PT, Business degree)
  • A minimum of 3 to 5 years experience working with older adults, and experience with process and quality improvement and/or knowledge translation.
  • Experience and demonstrated ability in coaching, mentoring, and facilitating teams and individuals in lean, model for improvement and other quality improvement methods; ability to do this at all levels of an organization: senior executive, midlevel managers, physicians, and front line staff.
  • Experience with change management initiatives, ability to engage and involve stakeholders at all levels and acknowledge when quality targets are not met and develop action steps to make improvements.
  • Demonstrated understanding of the healthcare system and issues, the unique needs of frail older adults and the challenges with providing care to older adults across various settings: hospitals, long term care and community organizations.
  • Proven ability to lead quality improvement projects, with a high competency in teaching and coaching others
  • Proficient project management skills
  • Experience with completing literature reviews, synthesizing information and leading the adoption of evidenced based practice into practice settings; and evaluating the success of those strategies
  • Advanced computer skills (Microsoft Office Suite, Visio)
  • Demonstrated excellence in interpersonal, written (including report writing) and verbal communication skills, including the ability to demonstrate tact and diplomacy with varied groups of stakeholders, including frontline staff, physicians, and administrators.
  • Highly competent and effective presentation and meeting facilitation skills including the ability to present and discuss complex information in a way that enables and establishes rapport, persuades and influences others and gains understanding.
  • Demonstrated understanding of performance measurement and program evaluation skills.
  • Proven ability to work independently with mínimal supervision, take initiative and perform will in stressful environments.
  • Superior analytical, interpretive and communication skills.
  • Proven organizational skills with the ability manage multiple projects and constantly adjust priorities.
  • Demonstrated experience in adult education, with a solid understanding of adult education principles.
  • Knowledge of a Safety Culture in a Health Care Setting in compliance with the OHSA

Preferred Qualifications

  • Proficiency in French would be an asset

Teaching and Research

  • St. Joseph's Health Care London through its affiliation with Western University and Fanshawe College is a leading research and teaching hospital. As an employee of St. Joseph's, you will be expected to engage in role related teaching and research activities in addition to any of your clinical duties.

Immunization Requirements

  • Provide documentation you have received two doses of the Covid19 vaccine and a written commitment to follow any future Public Health recommendations and St. Joseph's Health Care London policies and processes related to Covid management in the workplace

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