NOW HIRING Customer Support Representative

2 weeks ago

Toronto, Ontario, Canada Centers for Independence Full time

Job Purpose:

The Customer Support Specialist (CSS) will support customers during phone or chat inquiries, provide service-related information, resolve emerging problems and answer customer questions accurately and efficiently.

The CSS is responsible for providing service which radiates excellence while following quality performance standards and meeting call center metrics.


Essential Job Functions:
Responsible for answering incoming calls which come into the iLIFE call center in a timely manner.
Maintain established Call Center Metrics and Quality Standards.
Meet individual and departmental productivity standards.
Communicate and enforce Agency and iLIFE policies and procedures.
Create and maintain documentation related to encounters in multiple systems.
Review, analyze, document and track in several web-based systems.

Read program-specific fact sheets and convey complicated program, payroll, tax and budgetary information to customers in an easy-to-understand way.

Complete other tasks, projects or duties may be assigned as required according to departmental and business needs.
Qualifications
Required Technical Skills, Experience, Education, and Credentials:
HS Diploma or equivalent.
Minimum of two years call center experience.
Excellent verbal and written communication skills.
Proficiency with computer applications and software.
Problem solving and analytical skills.
Demonstrated organizational and multitasking skills.

Accept personal responsibility for the quality and timeliness of his or her work and assumes ownership of the results.

Accept and adapt quickly to change and maintains strong work ethic
Engage and work collaboratively with all levels of personnel within the company to achieve common goals.
Ability to maintain attendance to support required quality and quantity of work.
Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA).
Ability to establish and maintain positive and effective work relationships with coworkers, and customers.
Ability to diffuse and manage volatile and stressful situations.
Partner with other departments to help meet customer needs and business objectives.
Work Environment and Physical Requirements
The work environment and physical demands described here are representative of those that an employee may experience or must do to successfully perform the essential functions of the job:

Work is performed largely in a fast paced, and at times stressful, office environment utilizing various office equipment including, but not limited to, phone system, a personal computer, copy machine.

Hours of work will generally be during regular business hours and average at least 40 hours a week.
Ability to communicate effectively over the telephone, by computer and in person.

This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities that may be inherent in this position.

The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

#J-18808-Ljbffr

  • NOW HIRING Customer Support Representative

    2 weeks ago

    Toronto, Ontario, Canada Plusgrade Full time

    Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being...

  • NOW HIRING Customer Support Representative

    2 weeks ago

    Toronto, Ontario, Canada Dow Chemical Full time

    We are seeking a Customer Support Specialist to join our team at Dow Chemical in Vancouver, British Columbia. As a part-time Associate Level position, the Customer Support Specialist will play a critical role in providing exceptional customer service to our clients. The ideal candidate will have at least 2 years of experience in a customer support role and...

  • NOW HIRING Customer Support Representative

    2 weeks ago

    Toronto, Ontario, Canada Cascades Canada Full time

    Cascades Canada is currently seeking a part-time Customer Support Specialist to join our team in Vancouver, British Columbia. As an Associate Level position with a requirement of 4 years of experience, the successful candidate will be responsible for providing exceptional customer service and support to our clients. Interact with customers via phone, email,...

  • Customer Support Representative

    2 weeks ago

    Toronto, Ontario, Canada Entertainment Partners Full time

    About Us: Entertainment Partners is a global organization that has been a trusted production partner to the entertainment industry for over 45 years, helping clients create and produce great shows, choose the best production location, forecast, manage and track expenses, and pay crew and talent. As a global leader in entertainment payroll, production...

  • Hiring Now PSW in Niagara Ontario

    1 month ago

    Toronto, Ontario, Canada Ignite Talent Solutions Full time

    New PSW JobWe are now hiring Personal Support Workers (PSW) for a long term care facilities & senior homes in the following areas: Niagara , OntarioOur client provides a competitive compensation package & benefits, and offers great career growth potential.Personal Support Worker (PSW) Job DescriptionYou will provide assistance / supervision to residents in...

  • Customer Support Representative

    2 weeks ago

    Toronto, Ontario, Canada EightSix Network Inc Full time

    We are seeking a friendly and dedicated individual to join our team as a customer service representative. In this role, you will be the primary point of contact for our valued customers, providing exceptional service to ensure their satisfaction and loyalty. You will handle a variety of inquiries, complaints, and requests, striving to exceed expectations...

  • Customer Support Representative

    1 month ago

    Toronto, Ontario, Canada Ace Management Group Full time

    Ace Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel the client's excitement as their direct point of contact. We need someone in this role who has successfully...

  • Customer Support Representative

    2 weeks ago

    Toronto, Ontario, Canada Ace Management Group Full time

    Ace Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel the client's excitement as their direct point of contact. We need someone in this role who has successfully...

  • Customer Support Representative

    4 weeks ago

    Toronto, Ontario, Canada Ace Management Group Full time

    Ace Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel the client's excitement as their direct point of contact. We need someone in this role who has successfully...

  • Customer Experience Support Representative

    2 weeks ago

    Toronto, Ontario, Canada eCAMION Inc. Full time

    Jule_ is looking to hire a part-time, motivated and enthusiastic Customer Experience Support Representative to join our diverse and dynamic team. The position is an integral part of the organization who will work closely with the Customer Experience Support Specialist with the potential to work up to 40 hours per week. We welcome individuals with previous...

  • Customer Support Representative

    1 month ago

    Toronto, Ontario, Canada Ace Management Group Full time

    Customer Support RepresentativeAce Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel the client's excitement as their direct point of contact. We need someone in...

  • Customer Support Representative

    2 weeks ago

    Toronto, Ontario, Canada Ace Management Group Full time

    Customer Support RepresentativeAce Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel the client's excitement as their direct point of contact. We need someone in...

  • Customer Support Representative

    4 weeks ago

    Toronto, Ontario, Canada Ace Management Group Full time

    Customer Support RepresentativeAce Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel the client's excitement as their direct point of contact. We need someone in...

  • Customer Support Representative

    2 weeks ago

    Toronto, Ontario, Canada Vault Credit Corporation Full time

    Customer Support RepresentativeVault Home Credit Corporation DBA VaultPay is designed to ease the consumer financing transaction between our Partners and Homeowners. We offer customers total payment control with simple and easy financing options for Homeowners and their Home Improvement loans. We are looking for a motivated, customer-focused Customer Support...

  • Customer Support Representative

    2 weeks ago

    Toronto, Ontario, Canada Entertainment Partners Full time

    About Us:Entertainment Partners is a global organization that has been a trusted production partner to the entertainment industry for over 45 years, helping clients create and produce great shows, choose the best production location, forecast, manage and track expenses, and pay crew and talent. As a global leader in entertainment payroll, production finance...

  • Customer Support/Account Representative

    2 weeks ago

    Toronto, Ontario, Canada Lifeworks Full time

    Account Services Representative (Bilingual) Location Edmonton,AB :TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider -...

  • Commission-only Sales Representative + Hirgin now

    2 weeks ago

    Toronto, Ontario, Canada Cansulta Full time

    Commission-only Sales Representative + Hirgin now industry RoleCansulta is the future of consulting: we're an online marketplace where businesses around the world get direct access to the products and services of vetted independent consultants.We have a great small internal team and a growing roster of 150+ experienced consultants. Now we need enthusiastic...

  • Customer Service Representative

    2 weeks ago

    Toronto, Ontario, Canada Adecco Canada Full time $27

    Adecco is currently hiring several Customer Service Representatives to work remotely from anywhere in Canada Our client is a world leading class action administration firm that has an experienced team of case managers, information technology experts, notice administrators and social media specialists in Canada. In this role you will serve as the primary...

  • Customer Support Representative

    2 weeks ago

    Toronto, Ontario, Canada Clarity Recruitment HR Full time

    Job Location: CanadaWe are seeking a friendly and dedicated individual to join our team as a customer service representative. In this role, you will be the primary point of contact for our valued customers, providing exceptional service to ensure their satisfaction and loyalty. You will handle a variety of inquiries, complaints, and requests, striving to...

  • Customer Support Representative

    2 weeks ago

    Toronto, Ontario, Canada Saint-Gobain Full time

    Customer Application Specialist - Windows We are presently looking for a Customer Service Representative at our Alexandria branch. Schedule: Monday to Friday Status: Full Time, permanent, On-site Production analysis suite: run reporting for example : incomplete orders, precog report, error reports, Specialty glass reports, Hold reports. Assist production...