Customer Support Representative

7 days ago


Toronto, Ontario, Canada Clarity Recruitment HR Full time

Job Location:
CanadaWe are seeking a friendly and dedicated individual to join our team as a customer service representative.

In this role, you will be the primary point of contact for our valued customers, providing exceptional service to ensure their satisfaction and loyalty.

You will handle a variety of inquiries, complaints, and requests, striving to exceed expectations with every interaction.

As a customer service representative, you will actively listen to customers' needs, empathize with their concerns, and respond promptly and professionally to resolve any issues.

You will be responsible for accurately entering and updating customer information in our database, maintaining confidentiality and adhering to relevant policies and procedures.

You will also have the opportunity to contribute to improving our customer service processes, identifying trends and areas for improvement.

Responsibilities Greet and assist customers in a friendly and professional mannerAnswer incoming phone calls and respond to customer emails and inquiries promptlyProvide accurate and relevant information to customers regarding products, services, and policiesResolve customer complaints and concerns in a timely and satisfactory mannerAccurately enter and update customer information in our databaseCollaborate with other departments to resolve complex customer issuesKeep abreast of product knowledge and stay informed about new features and updatesSupport sales team by cross-selling or upselling products when appropriateFollow company guidelines and protocols for handling customer interactionsStrive to meet or exceed established customer service goals and metricsRequirement High school diploma or equivalentPrevious experience in a customer service role is preferredExcellent verbal and written communication skillsStrong problem-solving and decision-making abilitiesAbility to work well in a team-oriented environmentSolid organizational and time management skillsProficient in using customer service software and computer applicationsAbility to remain calm and professional under pressureFlexibility to work evenings, weekends, and holidays, if requiredMust be authorized to work in (Canada)

  • Toronto, Ontario, Canada EightSix Network Inc Full time

    We are seeking a friendly and dedicated individual to join our team as a customer service representative. In this role, you will be the primary point of contact for our valued customers, providing exceptional service to ensure their satisfaction and loyalty. You will handle a variety of inquiries, complaints, and requests, striving to exceed expectations...


  • Toronto, Ontario, Canada Ace Management Group Full time

    Ace Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel the client's excitement as their direct point of contact. We need someone in this role who has successfully...


  • Toronto, Ontario, Canada Ace Management Group Full time

    Ace Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel the client's excitement as their direct point of contact. We need someone in this role who has successfully...


  • Toronto, Ontario, Canada Ace Management Group Full time

    Ace Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel the client's excitement as their direct point of contact. We need someone in this role who has successfully...


  • Toronto, Ontario, Canada Ace Management Group Full time

    Customer Support RepresentativeAce Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel the client's excitement as their direct point of contact. We need someone in...


  • Toronto, Ontario, Canada Ace Management Group Full time

    Customer Support RepresentativeAce Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel the client's excitement as their direct point of contact. We need someone in...


  • Toronto, Ontario, Canada Ace Management Group Full time

    Customer Support RepresentativeAce Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel the client's excitement as their direct point of contact. We need someone in...


  • Toronto, Ontario, Canada Vault Credit Corporation Full time

    Customer Support RepresentativeVault Home Credit Corporation DBA VaultPay is designed to ease the consumer financing transaction between our Partners and Homeowners. We offer customers total payment control with simple and easy financing options for Homeowners and their Home Improvement loans. We are looking for a motivated, customer-focused Customer Support...


  • Toronto, Ontario, Canada Entertainment Partners Full time

    About Us: Entertainment Partners is a global organization that has been a trusted production partner to the entertainment industry for over 45 years, helping clients create and produce great shows, choose the best production location, forecast, manage and track expenses, and pay crew and talent. As a global leader in entertainment payroll, production...


  • Toronto, Ontario, Canada Lifeworks Full time

    Account Services Representative (Bilingual) Location Edmonton,AB :TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider -...


  • Toronto, Ontario, Canada Saint-Gobain Full time

    Customer Application Specialist - Windows We are presently looking for a Customer Service Representative at our Alexandria branch. Schedule: Monday to Friday Status: Full Time, permanent, On-site Production analysis suite: run reporting for example : incomplete orders, precog report, error reports, Specialty glass reports, Hold reports. Assist production...


  • Toronto, Ontario, Canada eCAMION Inc. Full time

    Jule_ is looking to hire a part-time, motivated and enthusiastic Customer Experience Support Representative to join our diverse and dynamic team. The position is an integral part of the organization who will work closely with the Customer Experience Support Specialist with the potential to work up to 40 hours per week. We welcome individuals with previous...


  • Toronto, Ontario, Ontario, Canada Tech Mahindra Full time

    Role: Customer Service RepresentativeLocation: Canada - RemoteOn this project, you will be providing frontline customer service and support for internet customers. You will be answering questions related to billing, hardware and software updates, product information, new service setup, and service features. In addition to this, you will be providing baseline...


  • Toronto, Ontario, Canada Coinsquare Full time

    Customer Support Representatives are the voice of Coinsquare to our end customers. CSRs are there to listen, resolve customer inquiries and provide feedback to the rest of the business on issues that arise or improvements that need to be made. They have a tremendous responsibility to turn every client interaction into a positive experience leading to repeat...


  • Greater Toronto Area, Canada, Ontario Clarity Recruitment HR Full time

    Job Location: CanadaWe are seeking a friendly and dedicated individual to join our team as a customer service representative. In this role, you will be the primary point of contact for our valued customers, providing exceptional service to ensure their satisfaction and loyalty. You will handle a variety of inquiries, complaints, and requests, striving to...


  • Greater Toronto Area, Canada, Ontario Clarity Recruitment HR Full time

    Job Location: CanadaWe are seeking a friendly and dedicated individual to join our team as a customer service representative. In this role, you will be the primary point of contact for our valued customers, providing exceptional service to ensure their satisfaction and loyalty. You will handle a variety of inquiries, complaints, and requests, striving to...


  • Toronto, Ontario, Canada Entertainment Partners Full time

    About Us:Entertainment Partners is a global organization that has been a trusted production partner to the entertainment industry for over 45 years, helping clients create and produce great shows, choose the best production location, forecast, manage and track expenses, and pay crew and talent. As a global leader in entertainment payroll, production finance...


  • Greater Toronto Area, Canada, Ontario Eurofase Lighting Full time

    ABOUT EUROFASE:For 30+ years, showrooms, designers, and architects have relied on Eurofase Lighting as their go-to brand for providing a diverse selection of high-quality innovative lighting for both residential and commercial applications. As a leading lighting company, serving multiple channels via the specialty lighting showroom, electrical wholesaler,...


  • Toronto, Ontario, Canada Procore Full time

    What if you could use your people skills to support a product that impacts the way communities' hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, yet it's also one of the world's least digitized and least served industries. That's why we're looking for a talented...


  • Toronto, Ontario, Canada Selrhub It Solutions Full time

    Responsibilities: Listen to customer concerns, empathize with their needs, and provide effective solutions in a timely manner. Handle customer complaints and escalate complex issues to senior support staff or management as needed. Maintain accurate records of customer interactions, transactions, comments, and complaints in the CRM system. Educate customers...