Lead Cloud Support Specialist

2 weeks ago

Kitchener, Ontario, Canada opentext Full time

OPENTEXT - THE INFORMATION COMPANY


As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.

Be part of a winning team that leads the way in Enterprise Information Management.

The opportunity:


You will be joining a growing team that provides world class operational support including hands on troubleshooting and administration to a variety of enterprise customers.

You will be required to collaborate with cross-functional teams to ensure that Service Levels are met and customer satisfaction is achieved.


You are great at:

  • Utilizing exceptional written and verbal communication skills while demonstrating a high level of customer focus and empathy.
  • Collaborating on crossfunctional and crossproduct technical issues with a variety of resources including Product support, IT, Network Operations and Professional Services.
  • Working under general guidance with results reviewed periodically, seeking approval from others on matters outside of job or role as needed.

What it takes:

  • Experience with Content Suite or SuccessFactors an asset
  • Experience delivering service within an ITIL based service delivery model.
  • Windows, UNIX, and Application administration skills in a TCP/IP networked environment.
  • Experience working with relational DBMS (MS SQL Server, PostgreSQL/Postgres, Oracle, mySQL).
  • Programming/scripting is helpful, (e.g. SQL,, Java, JavaScript).
  • Familiarity with Docker, Kubernetes, and Helm an asset
  • Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution.
  • Proven experience working in a fluid environment that is ever growing and changing
  • Positive attitude, patience, dedication, and commitment
  • Proficiency in French language
  • After hours and oncall availability required
  • University/College degree within a related discipline or equivalent work experience


Subject to applicable laws and regulations, OpenText's global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office.

Accommodations may be available for specific roles.

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