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Property Claims Specialist Ii

3 months ago

Ottawa, Ontario, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role
We're looking for a Field Property Claims Specialist II to join our growing team

What you'll do here:

  • Conduct random and focused on site reinspections to ensure satisfactory completion of repairs in accordance with contractors' agreements, quality, timelines and estimate. Compose summary reports on Rely vendor performance and, if necessary, formulate recommendations for further action.
  • Conduct virtual estimate reviews on XactAnalysis as assigned by manager.
  • Conduct field inspections to evaluate property damage and evaluate replacement or restoration requirements including direct and inperson contact with insured, claimants, and service providers.
  • Determine and/or establish key measures to monitor personal efforts and service levels.
  • Maintain current knowledge of insurance products as well as appraisal and investigation techniques and services. Identify needs for process improvement and recommend changes to policies or procedures to maintain quality service and competitiveness.
  • Establish and refine best practices workflows. Establish procedures and communication plans to ensure the workflows and business practices are executed consistently in all regional offices.

What you bring to the table:

  • Minimum of 5 years of disaster restoration industry experience.
  • University degree or any combination of training and experience deemed relevant for the role
  • Completion or working towards CIP.
  • Sense of urgency and willingness to manage a changing schedule due to unpredictable events.
  • Positive attitude while adapting to changing priorities and taking ownership of work.
  • Selfstarter with the ability to work independently under mínimal supervision.
  • Proven experience with successful change management initiatives.
  • Strong ability to collaborate and influence diverse groups.
  • Strong communication and negotiation skills.
  • Licensed to operate a motor vehicle (good driving record).
  • Advance drone operating license or the willingness to pursue a license is preferred

What we offer
Working here means you'll be empowered to be and do your best every day.

Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employeeled networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer


At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.


If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We'll work with you to meet your needs.