Instructor - Corporate & Customized - Continuing Education Contract (Customer Service)

2 weeks ago


Saskatchewan, Canada Saskatchewan Polytechnic Full time
Job Duties/Qualifications, Skills and Abilities (QSA)

Job Duties Job Duties - Prepare and facilitate the delivery of Customer Service Workshops for both public and corporate clients.


  • Ability to model excellence communication, listening and oral presentation skills.
  • Answer student questions and provide individual feedback on service excellence and customer service skills.
  • Revise curriculum, develop appropriate learning activities and teaching plans for each teaching assignment.
  • Manage the classroom to provide an optimum learning environment for students.
  • Work cooperatively with the Continuing Education Consultant and colleagues in "team" environment. QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE Description Required Qualifications
  • Undergraduate degree preferably in Education or Business; or Human Services with business experience; or a combination of postsecondary education and experience.
  • Expert understanding of customer service practices.
  • Expert oral communication background, a strong understanding of conflict theory and strategies used to diffuse conflict.
  • Ability to apply basic principles and practices of adult education to assist learners with the required knowledge and skills.
  • Recent relevant industry teaching experience preferred.
  • Ability to effectively use a variety of instructional techniques when presenting the material such as role plays.
  • Must be available to travel across the province to deliver customized courses. Desired QSA Required Competencies Effective communication skills. Effective interpersonal skills. Effective instructional ability (courses only). Demonstrates valuing diversity.


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