Sales Customer Manager, Skam

2 weeks ago

Brampton, Ontario, Canada The Clorox Company Full time
Clorox is the place that's committed to growth - for our people and our brands.

Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates.

Join our team.

CloroxIsThePlace

Your role at Clorox:


As member of the Canadian sales organization, the Customer Manager, Senior Key Account Manager level, will have a significant impact on the business by influencing their assigned customer base to build their business through profitable AAA (assortment, availability, and activation) recommended actions on the applicable brands.


Accountable for the day-to-day management of the customer relationship and brand portfolios of Clorox, the Account Manager is accountable to deliver the customer specific targets (NCS and Trade) and strategic deliverables that ladder up to support Clorox's overall financial, and Market Share objectives.

Develops and owns strong and trusted relationships both internally and externally.


Must possesses exceptional communication and problem-solving capabilities with a proactive mindset with an ability to drive collaboration with the customer and internal counterparts in the sales strategy tea to ensure customer outcomes can be achieved within the target framework, AAA strategies and deliverables.

This will be accomplished by delivering excellence in all key components of Account Management in alignment with Clorox values.


The successful applicant will be someone with passion for a challenge with a track record of strong analytical and strategic selling results.

In addition, the successful applicant will have proven leadership capabilities and strong relationship building attributes.

This person will have a history of identifying opportunities, achieving stretch plans and creating solid win-win solutions and posses a natural ability to be self-motivated and self-directed in achieving the goals and aspirations of the customer, and Clorox brand portfolio assigned.


In this role, you will:
Deliver the NCS and Trade targets set per fiscal year through the framework tools:

  • Exceptional management AAA guidelines for your customer and channel
  • Utilization of data that delivers insights to influence customer category strategy and decision making.
  • Develop and document annual customer review and priorities for a complete understanding of customers through the norms and rhythms of the annual business process timelines and deliverables (monthly, quarterly, annual, ad hoc)
  • Build customer relationships that enhance alignment and accountability to joint Business Plans and proactive planning and negotiations that achieve overdeliver targets.
  • Proactive management to keeping plans updated, accurate and within the target framework with the ability to effectively communicate changes, and actions required to land the plans and targets. Own the business plans for the customer that are aligned with Clorox priorities and strategies and planning timelines on time and in full.
  • Execute plans maximizing volume and profit growth for both Clorox and the customer.
  • Owns the relationship of the customer at the appropriate level within the customer's organization, including regular Stewardship Connects
  • Deliver on sales objectives, promotional opportunities, and merchandising plans utilizing effective trade fund management.
  • Owns the TPM system by keeping forecasts, trade events and plans are updated regularly and within the target framework assigned.
  • Complete regular business reviews using available data and customer insights.
  • Owns the customer negotiations at the aligned account level and within the accountabilities of the target framework and strategies.
  • Plan, execute and get internal alignment for all forecast, trade investment reconciliations and updates to the required functional teams. (i.e., Sales Panning, Sales Finance, Product Supply, and Clorox Leadership teams)
  • Work with Customer Operations Team to improve service rates and foster internal customer engagement.
  • Ensure timely trade spend deductions and investigate and assist with post audits.
  • Collaborates with the Net Revenue Management team to make assortment, merchandising and trade spend decisions that will improve Clorox Net Customer Sales and profit while maximizing trade investment efficiency.
  • Lead personal development plan with manager to ensure continuous feedback and ongoing professional development and progressive learning.
  • Organize and staff customer trade shows when required.
  • Business travel as required.

What we look for:

Years and Type of Experience:

  • Minimum 35 years preferred in CPG sales.
  • Sales experience in dealing directly with Grocery and Drug Retailers in a sales function role.
  • Fundamental understanding of forecasting, trade spend management and implementation.
  • Strong demonstrated abilities in the interpretation and extraction of Nielsen data
  • IRI data or other Customer POS data

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