Operations Leader

2 weeks ago

PointeClaire, Quebec, Canada Indigo Books & Music Full time
Company Description

À PROPOS DE NOUS
- Nous adorons les livres et les belles choses.
- Nous sommes LE grand magasin culturel au Canada.
- Les livres sont le cœur et l'âme de notre quotidien, mais ça ne s'arrête pas là

Nous jouons selon nos propres règles, les voici:

- Notre raison d'être est d'embellir la vie de nos clients grâce aux services et aux produits que nous leur proposons.
- Notre travail consiste à créer des moments agréables pour nos clients.
- Avec nos collègues, nous tenons à nous comporter de la même façon que nous le faisons avec nos amis chers.
- Nous nous incitons mutuellement à faire de notre mieux.
- Nous cherchons constamment à stimuler la créativité et à encourager l'innovation.
- Nous redonnons aux collectivités dans lesquelles nous œuvrons.

**_

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE
- We love books and all things beautiful
- We are Canada's Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

- We exist to add joy to our customers' lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we'd treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate

**Job Description**:
VOTRE RÔLE

Le responsable de l'exploitation fait partie de l'équipe de direction du magasin et dirige les travaux et l'exécution des tâches qui contribuent à l'exploitation du magasin ainsi qu'à l'expérience vécue par notre clientèle en magasin. Le responsable de l'exploitation contribue aux activités de recrutement et de gestion du personnel qui s'inscrivent dans l'objectif d'Indigo d'avoir des équipes solides et d'attirer et conserver les personnes les plus talentueuses. La personne qui occupe ce poste doit aussi appuyer les priorités stratégiques qui proviennent de la carte de pointage équilibrée de l'équipe des magasins, au niveau opérationnel et au niveau du magasin. Elle doit gérer le budget et le centre de coûts tout en appuyant la réalisation des objectifs de vente du magasin et les résultats voulus à long terme en matière de croissance et de rentabilité.
- Le responsable de l'exploitation doit s'assurer de la gestion et de l'exécution des tâches et des procédures opérationnelles de l'arrière-boutique. Il dirige notamment l'équipe qui traite les produits entrants (processus camion-aux-rayons haute efficacité) et sortants (retours).
- La personne qui occupe ce poste doit soutenir diverses activités opérationnelles telles que les nouvelles directives de marchandisage, les tâches dans TIME, le thème hebdomadaire, l'élimination des produits, les offres promotionnelles ou les démarques, ainsi que la gestion des stocks.
- La personne qui occupe ce poste doit aider l'équipe de direction du magasin à planifier les flux de travaux quotidien et hebdomadaire.
- Elle dirige son propre travail ainsi que la planification, la priorisation et l'exécution de ses tâches et de celles de l'équipe.
- Durant ses quarts de travail, elle est responsable des installations, de l'entretien, de la santé et de la sécurité ainsi que du processus de prévention des pertes.
- Le responsable de l'exploitation doit incarner les caractéristiques de haut rendement d'Indigo et inspirer les autres à en faire autant. Il est également chargé de renforcer la culture de l'entreprise concernant l'art de raconter des histoires.
- La personne qui occupe ce poste doit mettre en pratique les principes de rétroaction et d'encadrement d'Indigo (comme donner de la rétroaction rapide et pertinente et poser des questions d'encadrement à la volée) et donner l'exemple, et participer aux rencontres de calibration, à la gestion du personnel et aux activités de recrutements.
- Elle doit contribuer au développement des représentants et représentantes du service à la clientèle (RSC).
- À titre de membre de la direction du magasin, le responsable de l'exploitation doit collaborer avec les autres et travailler avec d'autres équipes tout en favorisant la diversité de pensées et l'inclusion.
- La personne qui occupe ce poste doit cultiver un environnement de confiance où les opinions, les voix et le bien-être des membres de l'équipe sont valorisés et qui permet permettant aux

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